Kalina M Cannon
Hamburg
Summary
Motivated and dependable professional with over 6 years of experience in customer service, hospitality, and administrative roles. Known for strong communication skills, multitasking, and a positive, team-oriented attitude. Seeking an opportunity in a fast-paced and customer-focused environment.
Overview
7
7
years of professional experience
Work History
Seasonal Staff
Cowboy
01.2024 - Current
- Executed exceptional service to enhance customer experience in a bustling environment.
- Directed order processing to enhance guest safety and maintain high cleanliness standards.
- Oversaw maintenance of service floor systems and workstations to facilitate seamless communication between advisors and administrative staff.
Server
Orchard Park Country Club
01.2023 - 01.2024
- Executed food and beverage service protocols to maintain high standards of hospitality for members in a formal atmosphere.
- Engaged with kitchen and banquet personnel to streamline operations for successful event management.
- Cultivated rapport with guests by consistently upholding service excellence and attentiveness.
Guest Advocate
Target
01.2020 - 01.2023
- Delivered efficient and friendly checkout experiences.
- Handled returns, exchanges, and payment transactions.
- Supported store operations and customer inquiries.
Administrative Assistant
Toyota Service Department
01.2019 - 2020
- Managed processing of work orders and systematic filing of customer documentation to support operational effectiveness.
- Streamlined service operations by responding to high-volume incoming calls and scheduling appointments effectively.
- Managed front-line assistance for service advisors, focusing on meticulous record-keeping and data integrity.
- Managed comprehensive tracking of paperwork, invoices, and service documentation through effective spreadsheet navigation.
Education
High School Diploma - Nursing
University of Buffalo
Buffalo, NYGeneral Studies
Erie Community College
Buffalo, NYHigh School Diploma -
Hamburg High School
Hamburg, NY06.2019
Skills
- Assisted customers with inquiries and resolved issues promptly Supported team in maintaining high levels of customer satisfaction Communicated effectively with clients to ensure understanding of services
- Facilitated comprehensive administrative support to enhance operational efficiency
- Assisted in managing phone communications and scheduling appointments Supported team members by coordinating meeting times and ensuring availability Organized daily schedules to enhance workflow efficiency
- Assisted in processing cash transactions and operating point-of-sale systems Supported team members in maintaining accurate cash registers Contributed to training new staff on cash handling procedures
- Assisted in daily operations of hospitality and food service environments Supported team members in delivering exceptional customer service Contributed to maintaining cleanliness and organization in dining areas
- Administered Excel spreadsheets and Microsoft applications with precision and efficiency
- Facilitated effective team collaboration to enhance project outcomes
- Optimized time management and organizational strategies to enhance productivity
Timeline
Seasonal Staff
Cowboy
01.2024 - Current
Server
Orchard Park Country Club
01.2023 - 01.2024
Guest Advocate
Target
01.2020 - 01.2023
Administrative Assistant
Toyota Service Department
01.2019 - 2020
High School Diploma - Nursing
University of Buffalo
General Studies
Erie Community College
High School Diploma -
Hamburg High School