Lylah Kandawire
Lauderhill,FL
Summary
Energetic with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Inventory And Customer Relations Coordinator
DB Surgical
07.2024 - 01.2025
- Maintained customer relationships by responding to inquiries, resolving complaints and providing information
- Assisted with the development of marketing campaigns aimed at increasing customer engagement
- Maintained accurate records of orders, shipments, and inventory
- Processed incoming orders in a timely manner according to company standards
- Resolved customer inquiries regarding order status and delivery
Personal Trainer/ Front Desk
Crunch Fitness
09.2023 - 01.2025
- Developed personalized fitness programs for clients based on their individual goals and needs
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition
- Provided instructions in proper form, technique, and safety when performing exercises
- Monitored progress of clients during workouts and provided feedback and encouragement
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Server
Kaizan Sushi
12.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
St. Thomas Aquinas
Fort Lauderdale, FL05.2022
Skills
- Customer rapport building
- Customer satisfaction
- Team development
- Conflict mediation
- Cash handling
- Hospitality service expertise
- Strong work ethic
- Customer loyalty
- Patience and composure
References
Faith
Timeline
Inventory And Customer Relations Coordinator
DB Surgical
07.2024 - 01.2025
Personal Trainer/ Front Desk
Crunch Fitness
09.2023 - 01.2025
Server
Kaizan Sushi
12.2022 - 08.2023
High School Diploma -
St. Thomas Aquinas