Lyle Dodson Jr
Memphis,TN
Summary
Energetic customer service professional with experience in fitness and wellness environments, including Planet Fitness and Memphis Jewish Community Center. Skilled in supporting members, coordinating daily operations, and creating positive, motivating spaces that encourage personal growth. Adept at handling inquiries, improving member retention, and assisting with staff training to enhance overall client satisfaction. Passionate about health and wellness, with strong communication and multitasking skills to support both clients and team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative (Team Lead)
Planet Fitness
Memphis, TN
03.2024 - Current
- Annotated, reviewed, and corrected internal reports to improve key metrics including member retention, revenue generation, 3rd party audits, and join/cancellation ratios.
- Handled front desk responsibilities with professionalism—fielding inquiries, scheduling services, and coordinating internal communications.
- Collaborated with the General Manager to oversee day-to-day facility operations, such as maintenance, inventory, and task delegation.
- Assisted in the training and monitoring of staff performance, identified areas for improvement, and implemented corrective action when necessary.
Sports & Fitness Desk Receptionist
Memphis Jewish Community Center
Memphis, TN
01.2024 - 04.2024
- Provide courteous and efficient guest reception, managing incoming and outgoing correspondence, and facilitating office coordination through calls and direct inquiries
- Maintain secure access control, ensuring the safety and proper management of visitor flow during operational hours
- Deliver essential support services, including the upkeep of gym equipment and the preparation of towels, enhancing guest experience and facility cleanliness
Senior Camp Counselor
Memphis Jewish Community Center
Memphis, TN
05.2023 - 03.2024
- Annotated, reviewed, and corrected internal reports to improve key metrics including member retention, revenue generation, 3rd party audits, and join/cancellation ratios.
- Handled front desk responsibilities with professionalism—fielding inquiries, scheduling services, and coordinating internal communications.
- Collaborated with the General Manager to oversee day-to-day facility operations, such as maintenance, inventory, and task delegation.
- Assisted in the training and monitoring of staff performance, identified areas for improvement, and implemented corrective action when necessary.
Education
High School Diploma -
White Station High School
Memphis, TN05.2023
Skills
- Customer Retention & Relationship Management
- Membership Sales & Contract Management
- Administrative Support & Office Coordination
- Multitasking & Time management
- Attention to detail
- Conflict resolution & Problem solving
- Data Analysis
Certification
CPR certified
AED certified
Timeline
Member Service Representative (Team Lead)
Planet Fitness
03.2024 - Current
Sports & Fitness Desk Receptionist
Memphis Jewish Community Center
01.2024 - 04.2024
Senior Camp Counselor
Memphis Jewish Community Center
05.2023 - 03.2024
High School Diploma -
White Station High School