Lyle Thatcher
Best Buy
West Valley City,UT
1
Certification
21
years of professional experience
Custom Install Lead specializing in home theater, home networking, home integration, programming, and automation. Plans whole-home solutions from pre-wire through final install and ongoing support, with programming experience across Savant, Lutron, lighting, shades, climate, and audio. Delivers residential wiring and termination work on copper, coax, audio, and multimode fiber, while integrating brands such as Araknis, Ruckus, Luxul, Netgear, Sonos, and Sonance. 15 years experience in toubleshooting home networking, control, and other tech issues accross the entire low voltage spectrum
Work History
Custom Install Lead/Programmer/Technical Care Specialist
4 Years 10 Months- Accepted job role Custom Install Lead in October 2021, Trained as backup programmer and CST from then until accepting the roles officially December 2025
- Self-motivated, with a strong sense of personal responsibility.
- Specialized in Home Theater, Home Networking, Smart Home integration, Whole Home Control and Automation
- Coordinated planning of whole home solutions from inception through pre-wire to final install and ongoing support.
- Familiar with high end networking solutions from brands including Araknis, Ruckus, Luxul, and Netgear as well as IP power solutions and remote monitoring integration
- Whole home control programming experience with Savant and Lutron lighting, shades, climate, audio, and more
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Executed distributed audio setup and installation, primarily with Sonance, Savant, and Sonos systems.
- Wire run and termination mastery in residential copper applications, CAT, Coax, Audio, etc. as well as multimode fiber run and termination
GeekSquad Agent - Home Installation
3 Years 1 Month- Delivered comprehensive in-home solutions and installations for home theater and smart home devices, ensuring seamless user experiences
- Met and exceeded major metric expectations month after month
- Built strong client relationships through quality installations and personalized service, fostering long-term loyalty
- Pursued and achieved ISF Certification for display calibrations, enhancing service quality and technical expertise
- Requested training for, and obtained, ISF Certification for display calibrations
- Volunteered for out of state work to assist backed up markets
Home Side Assistant Manager (King Soopers) Sporting Goods/Automotive Lead (Smiths)
1 Year 7 Months- Set new record for grand opening sales for a new store
- Implemented new procedures across multiple departments, enhancing efficiency and accuracy, later adopted by additional stores in the market
- Achieved well above average employee retention rates in departments, fostering a stable and engaged workforce
- Coordinated employee events and recognition initiatives for company’s Cultural Council, promoting team morale and engagement
- Organized and ran employee events and recognition as part of the company’s Cultural Council
- Trained and mentored new employees on store policies and procedures.
- Implemented inventory management strategies to reduce stock discrepancies.
Childcare Provider
1 Year 5 Months- Provided care and supervision for two young children, toddler and newborn, in their home 8-10 hours a day, 5 days a week
- Coordinated transportation to events, prepared meals and snacks, managed naps, facilitated potty training, and organized playtime to support child development
- Provided flexible childcare hours to accommodate parent's varying work schedules, ensuring consistent care
Team Lead/Technical Support/Installation
1 Year 2 Months- Provided friendly and accurate technical support for dial-up and DSL internet connections, enhancing user satisfaction
- Evaluated employee performance and provided accurate advice to other employees.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed wireless antenna network, performed onsite troubleshooting, and coordinated equipment pickup and maintenance
Education
High School Diploma
Skills
Customer service
Communication
Building reliable solutions
Client education
Troubleshooting
Home theater installation
Home networking
Smart home integration
Control and automation programming
Low-voltage wiring
System commissioning
Crew coordination
Work order management
Project scheduling
Job site inspection
Accomplishments
Implemented a weekly training program to improve team knowledge and build team unity, earning wide spread recognition and implimentation accross the company
Implemented numerous best practices that increased efficiency, quality, consistency, and client experience. Later spread these practices to the local market, and then regional territory
Certification
- Savant Certified
- Lutron Ra3 Certified
- ISF Certified
- Dirac Certified
Timeline
Custom Install Lead/Programmer/Technical Care Specialist
Best Buy
10.2021 - CurrentRead More
GeekSquad Agent - Home Installation
Best Buy
09.2018 - 10.2021Read More
Home Side Assistant Manager (King Soopers) Sporting Goods/Automotive Lead (Smiths)
King Soopers/Smiths (Kroger)
02.2017 - 09.2018Read More
Childcare Provider
Child Care (Self Employed)
09.2015 - 02.2017Read More
Team Lead/Technical Support/Installation
Ikano
12.2005 - 02.2007Read More
Granger High School
High School Diploma
Read More