Lyman Rust
Iron River
Summary
Dynamic professional with a proven track record at GlobalPayments Integrated, specializing in client onboarding and project management. Expertise in strategic process structuring and effective communication has led to consistently outstanding results and strong client relationships. Recognized for exceptional problem-solving skills, ensuring seamless software implementation and high client satisfaction. Career aspirations include further enhancing client engagement strategies and driving operational excellence.
Overview
12
12
years of professional experience
Work History
Sr. Imp Spec
GlobalPayments Integrated
Lindon
04.2016 - Current
- Onboard, manage, configure, and implement new accounts with client engagement product 'Callpop' of over 300 accounts.
- Liaise with internal and external Partners to ensure successful launch.
- Update progress meeting on successes and any issues to mitigate pinch points.
- Provide outstanding Client First experience throughout the onboarding process.
Tech Support & Customer Service
CSS CORP
Draper
09.2015 - 04.2016
- Assisting AVG Antivirus Business customers with tech support issues via email, remote IT sessions, and over the phone.
- Exceed required email quota on a monthly basis.
- Asked to assist Team Lead with PIC Sales calls after 4 months of employment.
Meat Department
Whole Foods Marketplace
Torrance
11.2014 - 08.2015
- Responsible for customer service and order fulfillment during the busy holiday season, allowing regular employees to focus on meat cutting.
- 100% on time for every shift.
- Kept an upbeat and positive attitude throughout the busy holiday season and made customers happy to shop at WFM.
- First seasonal part time employee allowed to cut poultry.
Equipment Operator
Adler Hot Oil Services
Rifle
12.2013 - 05.2015
- Treated well locations with a myriad of services.
- Heated crude oil tanks and water used in hydraulic fracturing.
- Hot oil wells to improve crude oil flow.
- Accepted all dispatches without complaint regardless of weather.
- 100% on time service delivery.
- Maintained safety record above required standards and expectations.
Education
History Education / Spanish Minor
UVU
Orem, UTSkills
- Project Management
- Client Relationship Management
- Strategic Process Structuring
- Team Leader
- Technical Account Management
- Client Onboarding
- Software Implementation
- BETA Software Testing
- Effective communication
- Issue resolution
- Problem solving
- Team collaboration
- Project coordination
Projects
Callpop, Senior Implementation Specialist, Manage, organize and direct the completion of client engagement product with external partners and their clients.
Awards
- Circle of Excellence award, Global Payments Integrated, 2021
- Top Agent STAR Award, December, 2015, Awarded after 3 months of employment.
- Employee profile feature, Company's Facebook page, Chosen to have an employee profile added to the company's facebook page by a social media specialist.
Languages
- English
- Spanish
Timeline
Sr. Imp Spec
GlobalPayments Integrated
04.2016 - Current
Tech Support & Customer Service
CSS CORP
09.2015 - 04.2016
Meat Department
Whole Foods Marketplace
11.2014 - 08.2015
Equipment Operator
Adler Hot Oil Services
12.2013 - 05.2015
History Education / Spanish Minor
UVU
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