Lymaris Galarza Jordán
Winter Park
Summary
Healthcare professional with 11+ years in hospital and outpatient settings, skilled in medical scheduling and administrative operations using Epic. Bilingual in English and Spanish, excels in managing high-volume calls and coordinating emergency workflows.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Saint Clare's Hospital Behavioral Health
Denville
11.2021 - 09.2024
- Optimized patient flow by managing scheduling for adult and pediatric psychiatric evaluations and medication appointments.
- Reduced no-show rates by implementing daily appointment reminder calls to clients.
- Successfully streamlined billing processes by routing daily superbills to appropriate clinical teams and billing department.
- Improved operational efficiency by systematically organizing department file rooms.
Switchboard Operator
Saint Clare's Hospital
Denville
05.2013 - 11.2021
- Managed high-velocity switchboard, fielding over 600 incoming calls daily with precision.
- Acted as primary contact for hospital-wide emergency codes, maintaining composure under pressure.
- Executed emergency escalation workflows, activating cath lab team and coordinating critical response staff to support patient care during emergencies.
- Managed multi-channel communication via overhead paging and walkie-talkie coordination for security teams.
- Directed team operations, managing staff scheduling and training new hires to ensure operational readiness.
- Coordinated sensitive logistical documentation related to patient deaths, liaising with funeral homes and medical departments to ensure compliance and support for families.
Education
Bachelor of Science - Industrial Microbiology
University of Puerto Rico
Mayagüez, PR05-2011
Skills
- Patient care coordination
- EPIC EHR management
- Administrative operations
- High-volume call management
- HIPAA compliance
- Team leadership
- Bilingual proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Medical Secretary
Saint Clare's Hospital Behavioral Health
11.2021 - 09.2024
Switchboard Operator
Saint Clare's Hospital
05.2013 - 11.2021
Bachelor of Science - Industrial Microbiology
University of Puerto Rico