Lyn Bunnell
Columbia,TN
Summary
Senior program, product, and operations professional with 18 years of automotive experience. Expertise in fostering cross-functional relationships and driving results among stakeholders, vendors, and field teams. Proven leadership and reliability enhance execution and team confidence. Consistently recognized for accountability and improving customer and field experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Manager
INFINITI
Franklin, TN
09.2020 - Current
- Scaled INFINITI Valet Program from concept to national execution, driving 93% retailer enrollment and achieving 10% penetration rate.
- Increased on-time milestone delivery by 22% year-over-year through governance cadence and proactive risk tracking.
- Collaborated with IT/engineering to design national valet trip reconciliation dashboard using Agile/Scrum, delivering 18% under budget for 183 retailers.
- Implemented executive-ready decision reporting, enhancing visibility across cross-functional programs for improved stakeholder engagement.
Senior Dealer Operations Manager
INFINITI
Covington, LA
01.2018 - 01.2020
- Sustained profitability as only district in South Region during CYE 2018 and 2019.
- Ranked 1st in Field (DOM) ISSI, surpassing objectives by 138% in 2018 and 165% in 2019.
- Generated front end gross profit of $2,532 with a margin of 12.7% in 2018.
- Attained front end gross profit of $2,353 with a margin of 13.1% in 2019.
Regional Operations Manager
Alfa Romeo (FCA)
Orlando, FL
01.2016 - 01.2018
- Directed and coordinated team travel to boost lead volume 19%, enhance conversion 14%, and elevate review response rate 38% by utilizing retailer scorecards, digital merchandising standards, and weekly performance assessments.
- Accomplished 28% decrease in average resolution time for transit damage incidents.
- Established accountability measures for logistics vendors to improve response times.
- Developed effective communication protocols for transit damage triage between retailers and area managers.
- Proposed discontinuation of night drops to streamline bill of lading management.
Education
Bachelor of Arts - Business Administration and Marketing
University of Phoenix
Phoenix, AZ12-2013
Skills
- Program Development
- Program Strategy
- End to End Program/Project Management
- Scope, Planning & Governance
- Metrics Driven Process Improvement
- Autonomous Ownership & Cross-Functional Collaboration
- Prioritization & Ambiguity Management
- Risk Management, Escalations, & Mitigation
- Strategic Prioritization & Decision Making
- Operational Risk Reduction & Controls
- Thorough SOW Review & Revisions, Vendor Management
- Corporate Legal Compliance Review
Websites
Certification
- Scrum Alliance, Certified Scrum Master, 2024, #001666082
- Salesforce Certification, Salesforce for Admins, 2025
References
Available upon request
Timeline
Senior Project Manager
INFINITI
09.2020 - Current
Senior Dealer Operations Manager
INFINITI
01.2018 - 01.2020
Regional Operations Manager
Alfa Romeo (FCA)
01.2016 - 01.2018
Bachelor of Arts - Business Administration and Marketing
University of Phoenix