LYN AKSEL HERNANDEZ
Waukee,IA
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to an IT role. Experienced in data entry, communication, and keeping organized in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
ITS Help Desk
University of Iowa
08.2023 - Current
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Assisted with the deployment of new applications and updates to existing applications.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Computer Technician Intern (Seasonal)
Heartland Co-op
05.2023 - 08.2023
- Thin client/Zero client updating and re imaging
- Cloud based port management (gained experience with Cisco Meraki)
- Enhanced system performance by conducting regular software and hardware updates on staff-owned hardware.
- Soldering motherboards for electronic modules
- Installed, configured and tested hardware components such as routers, cell modems, switches, firewalls and servers.
- Monitored system performance to ensure optimal operation and security protocols are met.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Experience with Cisco Meraki, Microsoft Word.
- Resolved technical issues for clients through remote support.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
Fullfillment Expert
Target
12.2021 - 02.2022
- Fulfilled and tracked online orders to be shipped
- Corrected any errors made in order to ensure highest quality of service
- Helped customers around the store and ensure every need was met with the highest diligence and enthusiasm
- Made corrections or reported items that might have been stolen, damaged, or lost in the process of an order
- Used numerous devices and electronics for accurate details of a customer's orders
- Used and developed high communication skills among other employees in order to accurately fulfill an order or customer need, as well as communicate effectively in an event of a disaster or emergency.
Kitchen Clerk
Hy-Vee
05.2020 - 07.2021
- Fulfilled catering orders made through the kitchen
- Made any corrections to schedules of employees as needed
- Trained and supervised new employees WORK EXPERIENCEMade sure all equipment was operational and safe
- Made sure all tasks were fulfilled before the end of the workday
- Made sure customer's needs were met with the highest diligence and respect
- Supervised any catering orders that may have had a missing item or corrected any complaints if the customer was unhappy with their order
Education
Informatics
University of Iowa
Iowa City, Iowa06.2026
Skills
- Teamwork and Collaboration
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Computer Skills
- Excellent Communication
Accomplishments
- 3.5 GPA in high school, with high scores in both Honors Biology and AP Chemistry, demonstrating critical thinking.
- Obtained the Seal of Biliteracy (English and Spanish) during senior year of high school
- Over 1+ year of IT work and computer literacy
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
ITS Help Desk
University of Iowa
08.2023 - Current
Computer Technician Intern (Seasonal)
Heartland Co-op
05.2023 - 08.2023
Fullfillment Expert
Target
12.2021 - 02.2022
Kitchen Clerk
Hy-Vee
05.2020 - 07.2021
Informatics
University of Iowa