Lyn Martone
Buffalo
Summary
Experienced and driven professional with a history of exceptional performance based on exceeding expectations. Experience in the benefits health care field assisting clients with group healthcare needs as well as establishing lasting and strategic relationships with key customers. Positive problem-solving abilities. Active listening skills to improve customer experience, build customer loyalty and enhance staff/coworker relationships. Strong multitasking skills and fast learning ability. Positive attitude with time management and interpersonal skills. Excellent attention to detail and strong work ethic.
Overview
32
32
years of professional experience
Work History
Public Service – Crossing Guard
City of Buffalo
Buffalo
09.2003 - Current
- Responsible for the safety of the students and staff.
Account Coordinator – Buffalo office
Bene-Care Agency
Buffalo
05.2021 - 10.2025
- Effectively provide day-to-day administrative support to account executives. Responsible for maintaining client accounts, communicating with clients, reviewing and composing correspondence, receiving requests and solving problems that may occur.
- LAH
- NYSOH Certified
- Obtain and submit underwriting and required documents to health insurance companies
- A liaison for clients that utilize healthcare benefits, payroll and HR services.
- Provide payroll department with updated spreadsheets with deductions at renewal
- Build Employee Benefit Portfolios for annual renewals
- Configure & provide our payroll department with updated payroll deductions
- Packout weekly payroll and assuring accurate delivery
Service – Front Desk - Restaurant
Buffalo Marriott Niagara
Buffalo
11.2012 - 03.2020
- Responsible for assisting guests checking in and out of the facility.
- Ensuring all guests were taken care of and their needs were exceeded during their stay.
- Assisting all other departments when needed.
- Restaurant and Bar service
- (covid)
Lead – Customer Service Team Leader
Color-Tech Imaging
05.1994 - 03.2017
- Responsible for all Quality Control of client orders
- Ensured clients received all appropriate requests and paperwork in a timely manner
- Responsible for processing online client requests via an FTP site
- Head of the Service Team and responsible for all processes, procedures, and improvements
- Customer support for client issues and questions regarding online orders and technical issues
- Produced and reconciled all customer invoices
- Managed the delivery to clients of the products produced.
- (company closed)
Education
Associates - Applied Sciences
Villa Maria College
01-1995
Skills
- Safety violation identification
- Patience and tolerance
- Dependability
- Pedestrian safety
Timeline
Account Coordinator – Buffalo office
Bene-Care Agency
05.2021 - 10.2025
Service – Front Desk - Restaurant
Buffalo Marriott Niagara
11.2012 - 03.2020
Public Service – Crossing Guard
City of Buffalo
09.2003 - Current
Lead – Customer Service Team Leader
Color-Tech Imaging
05.1994 - 03.2017
Associates - Applied Sciences
Villa Maria College