Lyn Pack

• Processed claims and coordinated with providers, payers, and other third parties as necessary.
• Ensured compliance with HIPAA regulations while handling confidential patient information.
• Verified accuracy of submitted documentation prior to processing claims or services rendered.
• Maintained detailed records of client communications in the company's database system.

Answered incoming calls and provided the highest level of professionalism and knowledgeable service to each customer.

Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Increased customer service satisfaction ratings by suggesting effective solutions and resolving issues quickly.

Navigated computer systems to review, update and maintain accurate records in client database.

• Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
• Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
• Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
• Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.