Lyn Ramirez
Liberty
Overview
6
6
years of professional experience
Work History
Customer Care Agent
H2O Inovations
02.2023 - 11.2025
- Resolved customer inquiries through phone, email, and chat support and provided information regarding services.
- Processed Orders and managed customer accounts.
- Assisted with billing, returns, technical support and payment option set up
Purchasing Assistant
Farouk Systems Inc
10.2022 - 02.2023
- Managed/Reviewed purchase orders, invoices and inventory records for product.
- Coordinated with our suppliers to handle delivery and shipping schedules.
- Prepared contract agreements and other documentation.
Customer Service Representative
Farouk Systems Inc
01.2020 - 10.2022
- Managed customer accounts and Processed orders, returns, exchanges, and refunds.
- Provided Customer information on product features and benefits and would recommend any additional services.
- Resolved customer complaints and issues
Education
High School Diploma -
Aldine High School
Houston, TXSkills
- Call center experience
- Payment processing
- CRM software
- Account Management
- Technical support
- Inventory Management
- Sales Support
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Agent
H2O Inovations
02.2023 - 11.2025
Purchasing Assistant
Farouk Systems Inc
10.2022 - 02.2023
Customer Service Representative
Farouk Systems Inc
01.2020 - 10.2022
High School Diploma -
Aldine High School