Lyn Swartz
North Liberty,IN
Summary
Reliable and adaptable professional with a long background in customer order processing and appointment scheduling. Strong in invoice processing, service calendar management, and customer issue resolution. Focused on improving customer satisfaction and keeping field teams organized and on schedule.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Glass Doctor
South Bend, IN
04.2002 - Current
- Responded to customer questions and concerns to support satisfaction and retention.
- Addressed customer inquiries regarding repairs, replacements, and warranties to enhance satisfaction.
- Processed customer orders and scheduled appointments to ensure timely service delivery.
- Assigned technicians to locations to facilitate prompt service completion.
- Coordinated with field teams on job updates and arrivals
- Entered customer information into Glass Doctor scheduling system.
- Processed estimates, invoices, and payment records for glass services
Education
High School Diploma -
John Glenn
Walkerton05-1989
Skills
- Customer order processing
- Appointment scheduling
- Scheduling software
- Invoice processing
- Calendar dispatching
- Customer relationship management
Timeline
Customer Service Representative
Glass Doctor
04.2002 - Current
High School Diploma -
John Glenn