Lyn V. Singh
Bonney Lake
Summary
Detail-oriented business-product analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
11
11
years of professional experience
Work History
Product Analyst
Davita Kidney Care
Seattle
10.2025 - Current
- Analyzed product performance data to identify trends, leading to actionable insights that enhanced patient engagement strategies.
- Collaborated with cross-functional teams to refine product offerings, resulting in improved user satisfaction and streamlined processes.
- Developed and maintained dashboards to monitor key performance indicators, driving data-driven decision-making within product development.
- Conducted market research and competitor analysis to inform product enhancements, contributing to a more competitive market position.
- Provided strategic recommendations based on data analysis, facilitating product alignment with organizational goals and patient care standards.
- Recommended process improvements based on insights gained from data analysis.
- Analyzed customer data to identify trends for product quality issues.
- Performed A and B testing on various features of the product to optimize user experience.
- Analyzed customer feedback and data to identify areas of improvement for the product.
- Generated weekly reports on key performance indicators for management review.
- Identified gaps in existing products, services, and processes through market research and analysis.
- Partnered with technology teams to optimize system architectures.
Business Analyst
DaVita Kidney Care
Seattle
08.2022 - Current
- Supports the evaluation of state-specific rules in partnership with the clinical, regulatory, compliance, privacy, and business teammates
- Sets vision of future-state functionality, represented through creation and management of a backlog of upcoming roles and entitlements (rules around system access)
- Obtains feedback on future enhancements and new functionality
- Gathers requirements through interactions with stakeholders and research and then formalizes requirements for development in partnership with IT
- Proactively identify and mitigate impediments impacting successful team completion of requirements writing, development or production release goals
- Partners with IT development teams to prioritize, plan and ultimately develop new features and move the product design forward
- Triage issues as they are identified and work with IT to understand the root cause of each issue
- Facilitates User Acceptance Testing of their developed product/feature to determine product readiness prior to releasing to the clinics
- Obtains user feedback on product functionality via interviews, user group meetings, surveys, site visits, business process analyses, and workflow review
- Maintains knowledge of healthcare industry regulations and policies ensuring product complies with future industry requirements
- Analyzed business requirements and translated them into functional specifications, improving system efficiency and user satisfaction.
- Collaborated with cross-functional teams to implement system enhancements, resulting in streamlined workflows and reduced processing times.
- Supported change management initiatives by assessing impacts and developing strategies to ensure smooth transitions during system upgrades.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies related to IT systems development and implementation.
- Documented all project steps along the way to ensure a smooth transition when handing off projects.
- Developed process flows, data models, use cases and other documentation to support the design of systems.
- Performed functional testing of software applications during development cycles.
- Identified gaps in existing processes and proposed solutions to improve efficiency.
Clinical Operations Specialist III
Cambia Health Solutions
Seattle
07.2015 - 08.2022
- Research complex documentation and requests related to processes for members, providers, employer groups, agents member representatives, and internal customers.
- Validates preauthorization requirements, member benefits, eligibility, and documents information in the appropriate system.
- Identify errors in the Clinical Care Advance system (CCA) and determine what corrective steps may be taken to resolve errors.
- Work with other areas to assist with constructing a process and improvement desk reference for Collective Management Technology System (CMT)
- Assists with coaching, mentoring, and training of all staff levels.
- Collaborated with internal departments and external organizations regarding accessing patient information and extracting data from EMR.
- Identify areas of improvement with the teams on executing more agile methods.
- Served as point of contact in managing Discharge to Confirm project; completions of 100+ cases per day.
- Always exceeded 98% or above in monthly performance and audits.
- Shadowing new hires and auditing monthly call performances.
Education
Bachelor of Arts - Healthcare Leadership/Administration/Management
University of Washington
Tacoma, WAAssociate of Arts - Business Adminstration
Seattle Central College
Seattle, WASkills
- Data analysis
- Product performance
- User satisfaction
- A/B testing
- Key performance indicators
- Requirements gathering
- Stakeholder engagement
- Process improvement
- User acceptance testing
- System architecture
- Cross-functional collaboration
- Clinical documentation
- Compliance standards
- Agile methodology
- Strategic recommendations
- Dashboard development
- Competitive analysis
- Workflow optimization
- Customer feedback analysis
- Functional specifications
- Project documentation
- Business intelligence
- Product information management
- Product issue resolution
- UX and UI principles
- Pricing strategy
- A and B testing
- Data analytics
- Product roadmapping
Timeline
Product Analyst
Davita Kidney Care
10.2025 - Current
Business Analyst
DaVita Kidney Care
08.2022 - Current
Clinical Operations Specialist III
Cambia Health Solutions
07.2015 - 08.2022
Bachelor of Arts - Healthcare Leadership/Administration/Management
University of Washington
Associate of Arts - Business Adminstration
Seattle Central College