Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lyna Saffell

Summary

Passionate about research and dedicated to providing excellent customer service to patients, clients, and colleagues. Possess core competencies in client relations, interpersonal communication, process improvement, compliance, and data integrity. Working in a collaborative and constructive environment with clients and colleagues is essential for delivering successful products and ensuring exceptional end-user experiences.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Monitor | Auditor | Data Analysis

UNIVERSITY OF UTAH HEALTH
03.2021 - 05.2024
  • Maintained compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of clinical trials monitoring/auditing processes.
  • Provided comprehensive support for clinical trials, ensuring adherence to protocols and data collection accuracy.
  • Generate and Analyze monitoring reports
  • Implement process improvement and training
  • Maintain and innovate data entry and analysis

Project Administer| Monitor

HUNTSMAN CANCER INSTITUTE
09.2018 - 03.2021
  • Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Developed strong rapport with patients and families, colleagues and across work environments in a compassionate manner.
  • Served as a reliable resource for colleagues seeking guidance or clarification on complex patient cases or concerns related to clinical trials.
  • Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.

Senior Coordinator | Coordinator

HUNTSMAN CANCER INSTITUTE
09.2011 - 01.2018
  • Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
  • Worked in collaboration with cross-functional teams for successful project execution, ensuring timely completion.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Multitasked dynamic responsibilities throughout the work day.

Technical Support Representative/Account Manager

Ovid Technologies
11.1998 - 01.2002
  • Facilitated software installation and product updates for customer base
  • Resolve customer account issues for software nationally and internationally via email and phone
  • Sales order data entry
  • Researched customer accounting issues, negotiated mutually beneficial outcomes to disputes
  • Trained teams to problem-solve based on consulting established methodologies
  • Identified procedures and processes to standardize the sales order entry process, resulting in 50% increase in accuracy
  • Effective communication with domestic and international customers to resolve accounting and technical issues

Education

Master of Science - Family And Consumer Studies

University of Utah

Bachelor of Science - Psychology

University of Utah

Skills

  • Client Relations
  • Effective Communication
  • Time-management
  • Process Improvement
  • Quality Assurance
  • Training and Mentoring
  • Data Entry and Analysis
  • Project Management
  • Detail oriented
  • Continuous Learning
  • Microsoft 360

Certification

  • Certified Clinical Research Professional (CCRP), SOCRA
  • Certified in Health Insurance Portability and Accountability Act (HIPAA)
  • Good Clinical Research Practice (GCP)

Timeline

Monitor | Auditor | Data Analysis

UNIVERSITY OF UTAH HEALTH
03.2021 - 05.2024

Project Administer| Monitor

HUNTSMAN CANCER INSTITUTE
09.2018 - 03.2021

Senior Coordinator | Coordinator

HUNTSMAN CANCER INSTITUTE
09.2011 - 01.2018

Technical Support Representative/Account Manager

Ovid Technologies
11.1998 - 01.2002

Master of Science - Family And Consumer Studies

University of Utah

Bachelor of Science - Psychology

University of Utah
Lyna Saffell