Lynae Andrade
Albuquerque
Summary
Resourceful and experienced worker offering expertise in customer service and Student needs. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, helping others with words of advise, Currently residing in Albuquerque and available for consideration.
Overview
6
6
years of professional experience
Work History
Secretary's Assistant
Reflective Auto Collision
06.2019 - 07.2022
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Skip to content, Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Bank Teller
Bank Of The West
08.2022 - 09.2023
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provided customer records, account statements and copies of checks.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted customers with compromised debit cards and issued new credentials.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
Associate Banker
BMO Bank Of Montreal
09.2023 - 03.2024
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Substitute Teacher
APS
03.2024 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05.2019
Bachelor of Science - Sociology
University of New Mexico
Albuquerque, NM05.2023
Skills
- Office Meetings
- Running Errands
- Helping others with school work
- Customer Service
- Paperwork and Documentation
- Information Organization
- Printing Materials
- Giving advice
- Supply Inventory Control
- Communication
- Preparing for work ethic
- Helping others
Hobby's
Shopping and Organizing, I like to keep myself busy on my free time.
In High School I took 2 years of peer Buddies Witch is helping lower functioning students with their school work and being a role model for them.
I played Softball since I was 5 years old and my senior year in high school was my last year of it, but I continued to play with slow pitch teams. I also played Volleyball 2 years in high school just to be more active and in shape.
I also got involved in school activities to keep busy I also won prom queen and overall just enjoyed high school, college was a wonderful experience and I was grateful that I got to go and get a BA.
Additional Information
References:
Porfie Maldonado (505) 417- 6569
Email: Reflectiveauto@hotmail.com
Angelica Quintana (505) 376-0148
Email: angelica.maldonado@aps.edu
Janet Delgado (505)228-7245
Email: Janet.Delgado@aps.edu
Theresa Kelly 1(800) 791-5895
Email: theresa.kelly@kellyservices.com
Timeline
Substitute Teacher
APS
03.2024 - Current
Associate Banker
BMO Bank Of Montreal
09.2023 - 03.2024
Bank Teller
Bank Of The West
08.2022 - 09.2023
Secretary's Assistant
Reflective Auto Collision
06.2019 - 07.2022
High School Diploma -
Rio Grande High School
Bachelor of Science - Sociology
University of New Mexico
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