Calyx Jefferson
Sicklerville,NJ
Summary
Organized and motivated individual, with a proven track record at PDQ restaurant. Skilled in managing diverse services with focus on delivering exceptional customer satisfaction. Successfully led teams in various operations, as well as outstanding professional performances.
Overview
9
9
years of professional experience
Work History
Manager
PDQ
Marlton, NJ
10.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Rural Mail Carrier
Post Office
12.2022 - 08.2024
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Member Service Representative
Sams Club
06.2018 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
Nursing
Camden County College
Blackwood, NJ12-2024
High School Diploma -
Winslow Township High School
Camden, NJ06-2016
Skills
Marketing
Business Planning
Lead Generation
Performance Evaluation
- Decision-making
- Customer service
Complex Problem-Solving
Staff Development
Timeline
Rural Mail Carrier
Post Office
12.2022 - 08.2024
Member Service Representative
Sams Club
06.2018 - 01.2020
Manager
PDQ
10.2015 - Current
Nursing
Camden County College
High School Diploma -
Winslow Township High School