Lynasha Perry
Summary
Reliable Customer Service Rep/Medical Assistant enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Life, INC
02.2022 - Current
- Assisting with housekeeping, such as clothing care, house cleaning, and yard care
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transportation needs within the community
- Adhering to confidentiality and safety protocols
- Implementing behavior programs and safety procedures
- Assist and monitor clients in the administration of prescribed medication without error.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Carenet
12.2023 - 05.2024
- Assisting patients (incoming and outbound calls)
- Educate patients with healthcare protocols and medication questions
- Scheduling & rescheduling patient for appointments
- Maintaining adherence to confidentiality guidelines
- Maintaining productivity metrics in work at Home environment
- Responded proactively and positively to rapid change.
- Managed approximately 40-50 incoming calls
Medical Assistant
Ultimate Staffing
09.2022 - 12.2023
- Providing patient care
- Administrative duties
- Laboratory protocols
- Scheduling, Rescheduling patient appointments, & Discussing labs
- Data Entry in medical office setting
- Maintaining adherence to confidentiality
- Managing the flow of the appointment from start to finish while assisting physician and managing patient's comfort/care
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
WakeMed Physician Practices
01.2022 - 07.2022
- Providing patient care
- Administrative duties
- Laboratory protocols
- Maintaining adherence to confidentiality
- Managing the flow of the appointment from start to finish while assisting physician and managing patient's comfort/care
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, and sterilizing instruments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Pediatric Medical Assistant
Apex Pediatrics
12.2020 - 12.2021
- Maintaining adherence to confidentality
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Managing the flow of the appointment from start to finish while assisting physician and managing patient's comfort/care
Customer Service Representative
Affordable Dentures & Implants
05.2018 - 11.2020
- Answering multi-line phone system
- Scheduling patient appointments
- Processing insurance and medication authorizations/claims
- Daily use of basic office technology and software while adhering to federal guidelines, including HIPPA and OSHA
- Strong leadership and communication skills that help to provide the best customer service experience with every interaction
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Applied Science -
Miller Motte College
Raleigh, NC01.2018
Skills
- Efficient Communication
- Multi-Tasking
- Client documentation
- Strong organizational and time management skills
- Works well in high pressure environments
- Patient-focused care
Timeline
Customer Service Representative
Carenet
12.2023 - 05.2024
Medical Assistant
Ultimate Staffing
09.2022 - 12.2023
Direct Support Professional
Life, INC
02.2022 - Current
Medical Assistant
WakeMed Physician Practices
01.2022 - 07.2022
Pediatric Medical Assistant
Apex Pediatrics
12.2020 - 12.2021
Customer Service Representative
Affordable Dentures & Implants
05.2018 - 11.2020
Associate of Applied Science -
Miller Motte College
Similar Profiles
Mary PyattMary Pyatt
Support Staff Veteran's Direct Care Program at LIFE, INCSupport Staff Veteran's Direct Care Program at LIFE, INC
Peter GryseelsPeter Gryseels
Manager, Human Resources Systems at Canada Life (Great-West Life Assurance / London Life Insurance)Manager, Human Resources Systems at Canada Life (Great-West Life Assurance / London Life Insurance)
Luiz FerreiraLuiz Ferreira
Nutrition Lead / Certified Personal Trainer at Life Time Healthy Way of LifeNutrition Lead / Certified Personal Trainer at Life Time Healthy Way of Life
Kiarra ReedKiarra Reed
Direct Support Professional /Senior Direct Support Professional at Emmaus HomesDirect Support Professional /Senior Direct Support Professional at Emmaus Homes
Alyssa FisherAlyssa Fisher
Direct Support Professional (Support Worker) at Resource Center for Independent LivingDirect Support Professional (Support Worker) at Resource Center for Independent Living