Lynda DeFuentes
Crescent,OK
Summary
Comprehensive understanding of banking operations gained through background as Universal Banker. Demonstrated ability to establish strong client relationships, cross-sell financial products and services, manage cash balances, and maintain regulatory compliance. Strengths include problem-solving skills, customer service focus, and fluency in various banking systems. Made significant impact by improving operational efficiency and contributing to revenue growth in previous roles.
Overview
22
22
years of professional experience
Work History
Universal Banker I
F&M Bank.
Crescent, OK
02.2011 - Current
- Advised customers on how to use mobile banking applications effectively.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Completed routine transfers, deposits and bill payments.
- One of the lead tellers in launching a new bank wide system working closely with the analyst and doing daily testing to ensure at launch time everything worked correctly
- Prepared official checks for customer and internal bank needs.
- Researched account information regarding loans and deposits.
- Assisted customers with online banking setup and troubleshooting issues.
- Identified transaction errors when debits and credits did not balance.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Provided guidance on establishing automatic transfers between various accounts.
- Utilized banking software to update client accounts and process transactions efficiently.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers by answering banking questions and recommending solutions.
- Modified, opened and closed customer accounts.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Completed daily cash balancing and operated ATMs.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Resolved problems or discrepancies concerning customers' accounts.
- Helped customers understand and use mobile applications and online banking.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Researched and resolved open items and deposit issues.
- Supported the implementation of new systems related to banking operations.
- Verified customer identity through driver's license or other forms of identification.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Performed special services for customers, ordering bank cards and checks.
- Educated customers about the features of different types of bank accounts available.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Worked closely with suppliers throughout the entire product lifecycle from conception through launch.
Cat Hop/ Team Member
Sonic drive-in Edmond
Edmond, OK
01.2003 - 01.2011
- Worked closely with human resources to support employee management and organizational planning.
- Trained new team members using approved training materials and information.
- Organized inventory shelves for easy access and maintenance of stock levels.
Education
High School Diploma -
Crescent High School
Crescent, OK05-2003
Skills
- Deposit processing
- Check processing
- Electronic funds transfer
- Payment processing
- Banking software navigation
- Cash handling proficiency
- Wire transfers
- Customer needs assessment
- Financial planning
- Document preparation
- Multitasking
- Research
- Problem-solving
- Problem resolution
Timeline
Universal Banker I
F&M Bank.
02.2011 - Current
Cat Hop/ Team Member
Sonic drive-in Edmond
01.2003 - 01.2011
High School Diploma -
Crescent High School