Lynda Fletcher
WACO,TX
Summary
Proven expertise in work place safety and efficient packing, demonstrated during tenure at Staff Management At Mars. Skilled in fostering workplace cleanliness and order picking, achieving significant productivity gains. Excelled in team collaboration and problem-solving, ensuring a safe and organized work environment.
Hardworking Package Handler with more than 2 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Hardworking Package Handler with more than 2 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in busy environments.
Overview
41
41
years of professional experience
Work History
Bulk Package Handler
Staff Management At Mars
06.2022 - Current
- Collaborated effectively with team members to achieve daily targets while maintaining high-quality standards.
- Boosted workplace safety by strictly adhering to company guidelines and promptly reporting any hazards or incidents.
- Maintained a clean and organized workspace, enabling smoother workflow for self and colleagues.
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages for shipping.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation to other Mars locations for storage location.
- Proved successful working in tight and a fast-paced environment.
- Worked with team members to move and load cargo properly and safely.
- Lifted and slid packages weighing up 25 pounds on conveyor belts to transport items.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Operate heavy equipment to move and load materials safely.
- Performed general support clean-up duties and maintained clean work area by using high-pressure air systems and other cleaning tools and supplies.
Package Handler
Staff Management At Mars
06.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded packages onto conveyors and transported into packaging areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
Cashier
Walmart Supercenter
12.2016 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving problems.
- Conducted inventory counts by adding each item in stock and documenting for entry into computer system.
- Lifted up to 25 pounds at once or used different utilities to move heavier loads.
PC Desktop Support Specialist
Ahlers & Associates
05.1983 - 10.2016
- Participated in IT audits by providing necessary information on installed hardware/software components as well as adhering to compliance requirements regarding data privacy lawsregulations.
- Implemented preventative maintenance measures, extending the life of equipment and minimizing repair costs.
- Contributed to the development of company-wide IT policies and procedures by providing valuable input based on experience and expertise in desktop support.
- Supported company-wide data migration projects by assisting with file transfers and backups while maintaining data integrity during transitions between systems.
- Delivered training sessions to end-users on various software applications, empowering them to utilize technology effectively in their daily tasks.
- Provided after-hours support for critical incidents ensuring minimal disruption to business operations during downtimes or emergencies.
- Streamlined troubleshooting processes by creating a comprehensive knowledge base of common issues and solutions.
- Regularly communicated with the IT team regarding ongoing issues, updates, and resolutions ensuring seamless collaboration and efficient problemsolving.
- Reduced downtime for users by swiftly resolving complex technical issues involving PC hardware, operating systems, and software applications.
- Enhanced system performance by implementing software updates and upgrades.
- Assisted in managing IT inventory by tracking hardware and software assets, ensuring accurate record-keeping and timely replacements or upgrades.
- Collaborated with a team to provide exceptional customer support through remote assistance and on-site visits.
- Optimized workstation performance through regular system clean-ups, disk defragmentation, and registry repairs.
- Resolved technical issues for clients, resulting in improved productivity and satisfaction.
- Developed user-friendly documentation for procedures and best practices, simplifying processes for non-technical staff members.
- Assisted new employees with the setup of their workstations including computer configuration installation of required software and peripherals ensuring smooth onboarding process.
- Customized desktop settings to accommodate individual user preferences and needs, enhancing overall user experience.
- Provided on-site and remote technical support to users.
- Installed new hardware and software,and configured settings.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 3-4 internal clients and numerous external clients/customers/users.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Supported and maintained user account information.
- Assisted many clients daily by gaining remote access to computers and manipulating applications.
- Used internal methods to create detailed procedures and documentation for new software applications and hardware.
- Maintained 100% login rate and 100% first call resolution rate to achieve first-class user training and ongoing communication.
- Used internal softwate to prepare and create statistical and incident reports for departmental manager.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
Education
No Degree - Computer Data Entry And Operations
Computer Data Entry And Operations Training
Waco, TX1983
GED -
McLennan Community College
Waco, TX1970
Skills
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Order Picking
- Efficient Packing
- Stacking Techniques
- Packing boxes
- Packaging
- Product packing
- Order picking and processing
- Package preparation
Timeline
Bulk Package Handler
Staff Management At Mars
06.2022 - Current
Package Handler
Staff Management At Mars
06.2022 - Current
Cashier
Walmart Supercenter
12.2016 - 05.2021
PC Desktop Support Specialist
Ahlers & Associates
05.1983 - 10.2016
No Degree - Computer Data Entry And Operations
Computer Data Entry And Operations Training
GED -
McLennan Community College
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