Lynda Frushon
Forty Fort,PA
Summary
Experienced Income Maintenance Case Worker Supervisor with over 17 years of experience in Department of Human Services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Income Maintenance Caseworker Supervisor
Dept. Of Human Services
Wilkes Barre, PA
02.2005 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Successfully managed high volumes of interactions and established strong rapport with providers, nursing homes, and waiver providers.
- Extensive knowledge of Medicaid programs policies and procedures, related to LTC and other Medicaid, Cash and SNAP policies.
Education
No Degree - Business Management
Misericordia University
Dallas, PABachelor of Arts - Psychology
Kings College
Wilkes Barre09.2000
Skills
- Eligibility Determinations
- Program Requirements
- Calculating Deductions
- Public Assistance Programs
- Policy and Procedure Adherence
- Information Verification
Timeline
Income Maintenance Caseworker Supervisor
Dept. Of Human Services
02.2005 - Current
No Degree - Business Management
Misericordia University
Bachelor of Arts - Psychology
Kings College
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