Shawnice Mercer
Elizabeth City,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Income Maintenance Caseworker II
Chowan County Department Of Social Services
Edenton, NC
03.2022 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Made referrals to appropriate services.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Direct Support Worker
Easter Seals Of North Carolina
Elizabeth City, NC
11.2018 - 03.2022
- Educated clients and family members on relevant topics to support independent living.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored clients' overall health and well-being and noted significant changes.
- Researched community resources and services to provide accessibility and assistance to clients.
- Facilitated group sessions focused on building social skills, enhancing interpersonal relationships among peers.
- Educated families on best practices for supporting their loved ones in achieving their goals effectively at home and within the community setting.
Exceptional Teacher Assistant
Camden County Schools
Camden, NC
07.2018 - 05.2021
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Documented student progress and communicated with parents to keep informed.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Associate Of Applied Science - Criminal Justice
College of The Albemarle
Elizabeth City, NCDiploma -
Northeastern High School
Elizabeth City, NC06.2012
Skills
- Eligibility Determinations
- Benefits Guidelines
- HIPAA Compliance
- Accounting Basics Knowledge
- Caseload Management
- Administrative Support
- Customer Service
- Schedule Management
- Accurate Documentation
- Information Gathering
- Application Assessments
- Intakes and Assessments
- Family Applications
- Clients Rights
- Verbal and Written Communication
- Informational Interviews
- Process Applications
Timeline
Income Maintenance Caseworker II
Chowan County Department Of Social Services
03.2022 - Current
Direct Support Worker
Easter Seals Of North Carolina
11.2018 - 03.2022
Exceptional Teacher Assistant
Camden County Schools
07.2018 - 05.2021
Associate Of Applied Science - Criminal Justice
College of The Albemarle
Diploma -
Northeastern High School