Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Lynda Heenan

Lynda Heenan

Kasson,MN

Summary

Dedicated professional with 12+ years of experience in managing various functions, such as sales, marketing, staff supervision, team leadership, and customer service to contribute towards the company's success. Expert in coordinating and leading myriad teams and processes to achieve and/or surpass defined organizational objectives. Ability to manage multiple tasks within fast-paced and customer-focused environments by utilizing exceptional prioritization, organizational, analytical, and multitasking skills.

Overview

8
8
years of professional experience

Work History

Business / Office Manager

Minnesota's 1st Choice
01.2020 - 12.2023
  • Contributed 15% growth towards sales and business success by handling cold calling and prospect sourcing to drive revenue generation
  • Play key role in realizing operational effectiveness by identifying and addressing areas of concern as well as introducing process improvements
  • Utilize excellent organizational, multitasking, communication, negotiation, analytical, and presentation skills to maintain optimized workflow
  • Ensure positive customer experience and feedback from inception to completion of project, resulting in repeat and referral business
  • Provide effective training to new employees and subcontractors, thereby expanding knowledge and enhancing existing skill set
  • Maximize savings by controlling costs and expenditures to adhere to budgetary requirements.
  • Increased brand visibility by developing and implementing targeted social media campaigns.
  • Elevated the user experience by responding to comments, messages, and inquiries promptly and professionally.

Front Office Coordinator/Payroll Specialist

Express Employment Professionals
03.2018 - 01.2020
  • Create positive first impression for all in-person, phone, and electronic inquiries
  • Handle office administration an as-needed basis
  • Assist with inside sales efforts as needed
  • Handle multiple phone lines while multi-tasking
  • Managed waiting area, helped guests, took applications, and referred to correct staff
  • Coordinate and reprioritize activities daily
  • Ensure high satisfaction levels and retention with associates and clients
  • Bring discipline, organization, integrity, professionalism, entrepreneurial spirit, and brought positive attitude to work each day
  • Collect and verify, submit weekly payroll, disperse checks, and contact for any issues for over 200 employees.

Store Manager

White Rose Bridal
05.2016 - 12.2017
  • Warmly welcomed and greeted many customers daily to cast positive first impression
  • Assisted brides in selecting wedding gowns, along with helping brides in trying dresses, taking correct measurements, arranging alterations, and suggesting latest bridal products
  • Identified and discussed current requirements by establishing rapport with existing and potential customers, resulting in increased trust and confidence
  • Utilized excellent customer service skills to addresses questions, issues, and complaints, translating to minimal escalations and grievances
  • Monitored, maintained, and ordered inventory items as well as ensured attractive appearance and avoided out-of-stock situations to ensure positive experiences and feedback.

Education

High School Diploma -

Minnetonka Senior High School, Minnetonka, MN

Skills

  • Operations Management
  • Administrative Support
  • Sales & Business Development
  • Customer Service & Satisfaction
  • Team Leadership
  • Employee Training
  • Project Management
  • Regulatory Compliance
  • Relationship Building
  • Account Reconciliation

Additional Information

Possess additional experience as a Project Office Manager, Quality Service and Installations and Executive Assistant to Call Center Vice President of Comcast

Timeline

Business / Office Manager - Minnesota's 1st Choice
01.2020 - 12.2023
Front Office Coordinator/Payroll Specialist - Express Employment Professionals
03.2018 - 01.2020
Store Manager - White Rose Bridal
05.2016 - 12.2017
Minnetonka Senior High School - High School Diploma,

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Lynda Heenan