Lynda Hooper
Washington,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Youth Development Representaive
Department Of Youth Rehabilitation Services
09.2023 - Current
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Enforced rules and regulations to maintain order among youth residents.
- Responded to emergency situations and de-escalated hostile confrontations.
- Completed incident reports when disorder or violence occurs.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised youth inmates during meals, recreation and other activities.
- Documented youth inmate behavior and activities in logbooks.
- Supervised 10 inmates during mealtime and recreational time.
Loan Signing Agent-Public Notary
Lynda's Public Notary
Washington, Dc
01.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Bus Attendant
DC Office Of The State Superintendent Of Education
10.1999 - 09.2023
- Enforced OSSE safety guidelines for Students during transporting to and from Schools and Homes
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Built and maintained positive relationships with teachers, students and parents.
- Used appropriate restraint devices and procedures.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
Safe Passage Worker
Growing Up-Cure The Streets
01.2021 - 01.2022
- Maintain visual contact with all youth under their supervision and engages with youth in a positive and developmentally appropriate manner
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reported suspicious activities and persons to law enforcement.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Serve as a role model and tutor to youth during non-academic hours; leads and participates in group counseling sessions; assists with a development of appropriate life and social skills; and supervises and participates in recreational, cultural, and workforce development activities
- Use verbal and other techniques to de-escalate conflicts, tensions, fights or other disturbances, and if necessary, physically restrains and imposes discipline on youth consistent with department policies and procedures.
Unarmed Special Security Officer
Allied Universal Security & Protection Service
12.2016 - 07.2019
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Completed full building and grounds patrols every hour to spot and investigate concerns post.
Resident Assistant
Umbrella Therapeutic Services-Youth Home
05.2014 - 08.2016
- Maintained clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Conducted tours, orientation and educational sessions for residents and families.
- Enforced policies and safety standards through building and room rounds.
Education
Education Diploma (GED) -
Keystone Job Corps
Drums, PA05.1997
Skills
- Educational Strategies
- Social Perceptiveness
- Learning Styles
- Customer Needs Assessments
- Emergency Evacuation
- Disability Support
Certification
DC First Aid, CPR and AED Training Exhibits and X-Ray Closed Circuit Television Monitoring Microsoft Office (Outlook, Word, PowerPoint, Excel, Access)Parent Of The Year With The First Lady Knights Cheerleading
Timeline
Youth Development Representaive
Department Of Youth Rehabilitation Services
09.2023 - Current
Loan Signing Agent-Public Notary
Lynda's Public Notary
01.2021 - Current
Safe Passage Worker
Growing Up-Cure The Streets
01.2021 - 01.2022
Unarmed Special Security Officer
Allied Universal Security & Protection Service
12.2016 - 07.2019
Resident Assistant
Umbrella Therapeutic Services-Youth Home
05.2014 - 08.2016
Bus Attendant
DC Office Of The State Superintendent Of Education
10.1999 - 09.2023
Education Diploma (GED) -
Keystone Job Corps
DC First Aid, CPR and AED Training Exhibits and X-Ray Closed Circuit Television Monitoring Microsoft Office (Outlook, Word, PowerPoint, Excel, Access)Parent Of The Year With The First Lady Knights Cheerleading
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