Lynda Miranda-Santiago
Teacher
Florence,South Carolina
Summary
10+ year teaching experience in diverse group environment. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
10
10
years of professional experience
1
1
Teaching Certification
Work History
CASE ADVOCATE
DEPARTMENT OF THE TREASURY
11.2020 - Current
- Provide assistance to taxpayers on technical and procedural tax cases covering the full range of issues
- Conducted pre-screening activities to determine eligibility for supportive services.
- Educate taxpayers and/or their representatives regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions
- Fully advises taxpayer of all rights and, as applicable, secures agreement of taxpayer to final decision
- Perform specialized research, analysis, and necessary computations to make adjustments to taxpayers' accounts that have specialized factors
- Provide guidance to targeted audiences in seminars, speeches, and workshops; Provides in-house training and assistance to lower-level employees as necessary.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
COLLECTION REPRESENTATIVE
DEPARTMENT OF THE TREASURY
12.2017 - 11.2020
- Accurately responded to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Elicit sensitive, personal and financial information.
- Made precise determinations and used sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities
- develop, analyze and evaluate information involving the research of records and the nature of each inquiry
- Correctly explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes
- Constantly use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.
Collection Representative
Department of the Treasury
01.2017 - 12.2017
- Constantly communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials
- Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries
- Precisely respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions
- Elicit sensitive, personal and financial information
- Accurately make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities
- Regularly develop, analyze and evaluate information involving the research of records and the nature of each inquiry
- Correctly explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes
- Constantly use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.
CSR (IRS)
DEPT OF THE TREASURY
10.2014 - 01.2017
- Mainly approx a min of 25 telephone inquiries per shift: Adjusting tax return accounts
- Answering tax law questions
- Assisting taxpayers directly or by transferring to the appropriate application using the Telephone Transfer Guide (TTG)
- Preparing original and substitute returns
- Proposing additional assessments
- Securing delinquent returns
- Resolving delinquent accounts
- Responding to correspondence
- Providing functional support (i.e., other duties as assigned)
- Taxpayer inquiries include telephone calls, correspondence, and personal contacts about: Accounts, Notices and letters, Payments, Refunds, Requests for forms, publications, and public use documents, including alternative media, i.e., Braille (BR) and large print (LP), Requests for installment agreements and direct debit agreements, Requests for payroll deduction authorizations, Requests for tax account adjustments, Requests for transcripts of accounts and account information, Tax law, Requests for addresses to mail returns, payments, and/or correspondence.
CLINICAL LAB ASSISTANT
PROFESSIONAL LAB SERVICES
03.2011 - 07.2014
- Assisted in writing descriptions of routines necessary to perform test.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Monitored and documented safety standards to verify compliance.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
ELEMENTARY SCIENCE AND MATH TEACHER
ROBINSON SCHOOL
02.2011 - 07.2012
- Teach 6th grade Math and Science
- Instruct students, using various teaching methods such as lecture and demonstration, and using audiovisual aids and other materials to supplement presentations
- Prepare course objectives and outline for course of study, following curriculum guidelines or requirements of state and school
- Assign lessons and correct homework
- Administer tests to evaluate pupil progress, records results, and issues reports to inform parents of progress
- Keeps attendance records
- Maintains discipline in classroom
- Meet with parents to discuss student progress and problems
- Participate in faculty and professional meetings, educational conferences, and teacher training workshops.
ADMINISTRATIVE/QUALITY ASSURANCE CLERK
DEPARTMENT OF COMMERCE, US CENSUS BUREAU
02.2010 - 10.2010
- Perform a combination of clerical duties associated with office processing, including field operations, recruiting, testing, space and leasing, automation, personnel/payroll, and other administrative operations, designed to support the responsibilities of the office assigned
- Receive, sort, open, control and route incoming mail
- Maintain correspondence files
- Receive telephone and personal callers and direct them to appropriate office employees based on knowledge of employees' areas of responsibility
- Maintain a variety of logs and suspense files relating to reports, correspondence, travel vouchers, personnel and payroll actions and any other clerical matter required by the originating RCC
- Schedule and administer the testing of job applicants for various positions
- Assist in monitoring the testing sessions, scoring the tests, maintaining testing files, and reviewing application forms
- Assist in locating space for test applicants, assuring that it meets specific criteria
- Sets up testing room in an appropriate manner to allow for a testing area and a reception area
- Files correspondence, memoranda and reference materials by subject matter for easy reference and use by the RCC
- Support automation staff including initiating standard procedures, ensuring supplies are available for operating equipment, such as toner kits for printers, paper, floppy disks, CDS, etc
- May assist users in resolving simple problems, as instructed
- May support operations in the RCCs as a data entry clerk, sending work assignments out to the field, etc
- In conjunction with other clerical staff receives, reviews and corrects biweekly payroll records, and other forms related to timekeeping and payroll
- Maintain stockroom supply level
- Maintain supply records
- Keep stockroom in order
- Operate various office machines such as the copy machine
- Make minor adjustments to machines as required
- From rough drafts or verbal instructions, types forms, memoranda, and correspondence to the Local Census Office and Regional Office
- Perform other clerical duties as required.
English Instructor
Berlitz
10.2009 - 03.2010
- English Instructor for all levels (children, young and adults).
ELEMENTARY TEACHER
WESLEYAN ACADEMY
08.2004 - 07.2009
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Built positive relationships with parents to involve families in educational process.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Provided individualized and diversified instruction to support student comprehension and assist with navigating challenges.
- Taught core subjects of math, science, technology, and history.
- Elementary Math Department Chair
- Work with the Math teachers to help them prepare their course outlines and curriculum
- Purchase and acquire materials teachers required as part of the learning experience for their students, taking into consideration the budget provided by the school
- Prepare and organize the Math Competition for the elementary level
- Meet on a regular basis to consult and discuss teachers' and students' needs and difficulties
- Establish and analyze our department's goals and achievements for the school year
- Elementary Science Department Chair
- Work with the science to teachers to help them prepare their course outlines and curriculum
- Purchase and acquire materials teachers required as part of the learning experience for their students, taking into consideration the budget provided by the school
- Prepare and organize the Science week
- Meet on a regular basis to consult and discuss teachers and students needs and difficulties
- Establish and analyze our department's goals and achievements for the school year.
6TH MATH AND SCIENCE TEACHER
ACADEMIA MENONITA
08.2000 - 06.2004
- Taught one or more subjects to students (Math and Science)
- Encouraged student interest in Science and Mathematics (STEM) and participation in middle and high school national science competitions.
- Built variety of formative and summative assessments to measure student progress.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Instruct students, using various teaching methods such as lecture and demonstration, and using audiovisual aids and other materials to supplement presentations
- Planned, prepared, and taught lesson plans, giving students individual support.
- Demonstrated positive and effective classroom management skills.
- Prepare course objectives and outline for course of study, following curriculum guidelines or requirements of state and school
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Participate in faculty and professional meetings, educational conferences, and teacher training workshops.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
- Promoted culture of inclusion, respect and collaboration in classroom.
Laboratory Administrator
Magnus Clinical Laboratory
01.1996 - 02.2000
- Supervise the personnel in all of their duties
- Medical biller of the laboratory
- I was in charge of processing payments, research patient financial information, and prepare information for collection agencies
- In charge of the Quality Control area
- Prepare graph with mean values, standard deviation and other values.
Education
Bachelor of Arts - Elementary Eduaction 4-6TH
INTERAMERICAN UNIVERSITY
San Juan, Puerto Rico 08.2013 - 06.2019
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training Coordination
- Curriculum Development
- Serving Diverse Communities
- Innovative lesson planning
- Student Engagement
- Employee Coaching
- Classroom Management
- Classroom Instruction
- Group Instruction
- Curriculum Implementation
- Course management
- Organizational performance
- Curriculum design
Custom
- SB/SE BMF OJI 05/07/2018 TO 05/25/2018
- SB-CO-XF: Collection-wide On-the-Job Instructor (OJI) Training 04/20/2018
- Fundamentals of Organizational Learning Dec 13, 2017 -Disciplines of Organizational Learning: Personal Mastery Dec 13, 2017
- Developing a Plan to Further Your Career Dec 12, 2017
- 12/12/2017 04:21 PM Federal Employee/Retiree Delinquency Initiative (FERDI) Learning Course Completed
- NEURO LINGUISTICS IN EDUCATION (JUNE 2007)
- EFFECTIVE TEACHING TECHNIQUES (MAY 2007)
- EMOTIONAL INTELLIGENCE (MAY 2007)
- HOW TO WORK WITH STUDENTS WITH ADD W/HYPERACTIVITY IN THE CLASSROOM (JUNE 2007)
- USE OF TECHNOLOGY IN THE CLASSROOM TO IMPROVE STUDENTS PERFORMANCE.
Certification
- License Elementary Teacher (South Carolina) - July 2024-June 2027
- License 4th-6th grade Teacher- November 2025
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
CASE ADVOCATE
DEPARTMENT OF THE TREASURY
11.2020 - Current
COLLECTION REPRESENTATIVE
DEPARTMENT OF THE TREASURY
12.2017 - 11.2020
Collection Representative
Department of the Treasury
01.2017 - 12.2017
CSR (IRS)
DEPT OF THE TREASURY
10.2014 - 01.2017
Bachelor of Arts - Elementary Eduaction 4-6TH
INTERAMERICAN UNIVERSITY
08.2013 - 06.2019
CLINICAL LAB ASSISTANT
PROFESSIONAL LAB SERVICES
03.2011 - 07.2014
ELEMENTARY SCIENCE AND MATH TEACHER
ROBINSON SCHOOL
02.2011 - 07.2012
ADMINISTRATIVE/QUALITY ASSURANCE CLERK
DEPARTMENT OF COMMERCE, US CENSUS BUREAU
02.2010 - 10.2010
English Instructor
Berlitz
10.2009 - 03.2010
ELEMENTARY TEACHER
WESLEYAN ACADEMY
08.2004 - 07.2009
6TH MATH AND SCIENCE TEACHER
ACADEMIA MENONITA
08.2000 - 06.2004
Laboratory Administrator
Magnus Clinical Laboratory
01.1996 - 02.2000
- License Elementary Teacher (South Carolina) - July 2024-June 2027
- License 4th-6th grade Teacher- November 2025
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