Lynda Powell-Webb
Montgomery,AL
Summary
Driven Claims Supervisor with a proven track record at BCBSAL, enhancing claims management processes and team performance. Expert in insurance policy interpretation and claims auditing, coupled with exceptional team motivation skills. Achieved significant improvements in compliance and efficiency, demonstrating a strong ability to adapt and excel in dynamic environments.
Overview
10
10
years of professional experience
Work History
Claims Supervisor
BCBSAL
Birmingham, AL
01.2023 - Current
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
Corporate Trainer
T-Mobile
Birmingham, AL
11.2014 - 10.2022
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
Education
Cyber Security -
DeVry University
Downers Grove, IL01.2024
Skills
- Claims Management Expertise
- Insurance policy knowledge
- Policy Interpretation
- Claims Auditing
- Planning and Organization
- Team motivation
- Team Management
- Quality Assurance
- Investigation techniques
- Performance monitoring
- Customer Expectations Management
- Call center transactions
- Willing to Learn
Timeline
Claims Supervisor
BCBSAL
01.2023 - Current
Corporate Trainer
T-Mobile
11.2014 - 10.2022
Cyber Security -
DeVry University