Lynda Powell-Webb
Summary
Dynamic and results-oriented professional with proven expertise in team leadership and complex problem-solving. Excelled at BCBS by enhancing customer satisfaction and streamlining claims management. Skilled in staff development and strategic planning, achieving significant team performance improvements. Demonstrates exceptional verbal communication and relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Claims Specialist
BCBS
01.2023 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
Coach
T-Mobile
11.2014 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within time-frame.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Certificate Of Technical Studies - Cyber Security
DeVry University
01.2024
Associate Of Arts -
JCJC
Ellisville, MS05.2005
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
Timeline
Claims Specialist
BCBS
01.2023 - Current
Coach
T-Mobile
11.2014 - 10.2023
Certificate Of Technical Studies - Cyber Security
DeVry University
Associate Of Arts -
JCJC
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