Lynda Queen
Clayton,NM
Summary
Hard-working professional with 31 years of experience and a proven knowledge of retail sales, customer service and organizational skills. Obtaining a position in which I can utilize the acquired skills in retail sales and management as well as merchandising and customer service. Aiming to leverage my skills to successfully for role at your company.
Overview
16
16
years of professional experience
Work History
Customer Service Associate/Shelf Stocker
Dollar General Store
Clayton, New Mexico
03.2024 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Stocked weekly dry and fresh trucks.
- Completed schematic and plaongram resets.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Organized backroom storage areas to ensure efficient product retrieval.
- Assisted customers in locating merchandise on the sales floor.
- Inspected incoming goods for damages or defects before stocking them on the shelves.
- Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
- Kept work area clean and organized throughout shift to promote efficiency.
- Partnered with other team members in completing tasks assigned by management team.
- Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
Retail Merchandiser
Driveline Retail Merchandising
Taylorville, US
02.2015 - Current
- Implementation of time management
- Maintained accurate inventory records of all stock items.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Inspected stores regularly for proper stocking and display of products.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Performed data entry tasks related to the tracking of inventory levels.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
- Communicated and coordinated execution of planograms with store management.
- Updated store planograms in collaboration with management.
- Placed prices and descriptive signage to enhance displays and promote items.
- Displayed promotional material such as signs and banners.
- Used company provided mobile technology to perform basic job functions.
- Implemented planograms with precision to maintain brand consistency across stores.
- Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Independent Contractor Merchandiser
FDM Associates
Red Bank, US
04.2017 - 04.2020
- Planogram/resets
- Inventory/audits
- Setup displays
- Stocking/Replenishment
- Computer/data entry
- Time management
Behavioral Management Specialist
Easter Seals El Mirador
Raton, US
12.2011 - 08.2012
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, reconciling cash receipt or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety health and security rules
Department (Manager) Lead
Kmart Corporation
Raton, US
04.2009 - 08.2011
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates such as cleaning and organizing shelves and displays and selling merchandise
- Review inventory and sales records to procedures different departments
- Confer with store upper management to develop methods and procedures to increase prepare merchandise displays and advertising copy
- Provide customer service, complete ordering, stocking, department maintenance, inventory, audits and delegating daily tasks and responsibilities to co-workers with the department
- Cross trained to work within the store with other team members in other designated areas when needed to complete tasks and responsibilities
Education
Associate of Applied Science - Criminal Justice
Clovis Community College
Clovis, NM05.2016
Associate of Arts - General Studies
Clovis Community College
Clovis, NM05.2016
Bachelor of Arts - Criminal Justice
New Mexico Highlands University
Las Vegas, NMBachelor of Arts - Sociology/Anthroplogy Minor Criminology
New Mexico Highlands University
Las Vegas, NMSkills
- Completing project objectives
- Complete new item Cut-ins
- Follow planogram
- Complete maintenance set-ups
- Ongoing planogram maintenance
- Completing Category Resets
- Adjusting shelf heights
- Re-tagging inventory
- Complete product counts
- Process returns
- Execute price changes
- Complete markdowns
- Install and maintain store fixtures
- Complete auditing
- Price verification
- Validate pricing
- Monitoring data compliance
- Complete audits
- Complete promotional services
- Build displays
- Set up service of POP materials
- Complete and maintain accurate records
- Review and evaluate clients' progress
- Attend training sessions
- Modify treatment plans
- Confer with family members
Affiliations
Phi Theta Kappa Honor Society, Vice President Honor Roll
Accomplishments
- Vice President Honor Roll
- Dean's List
Timeline
Customer Service Associate/Shelf Stocker
Dollar General Store
03.2024 - Current
Independent Contractor Merchandiser
FDM Associates
04.2017 - 04.2020
Retail Merchandiser
Driveline Retail Merchandising
02.2015 - Current
Behavioral Management Specialist
Easter Seals El Mirador
12.2011 - 08.2012
Department (Manager) Lead
Kmart Corporation
04.2009 - 08.2011
Associate of Applied Science - Criminal Justice
Clovis Community College
Associate of Arts - General Studies
Clovis Community College
Bachelor of Arts - Criminal Justice
New Mexico Highlands University
Bachelor of Arts - Sociology/Anthroplogy Minor Criminology
New Mexico Highlands University