Lynda Ross
Chula Vista,CA
Summary
Adept at enhancing customer experiences with proven fine dining expertise, honed at Palma Ristorante, I excel in team collaboration and effective communication. My background includes mastering tableside etiquette and time management, significantly contributing to service efficiency and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Server
Palma Ristorante
Burbank, CA
10.2024 - 04.2025
- Demonstrated knowledge of the wine list and recommended wines based on customer preferences.
- Ensured proper set-up of the dining area before service began, including silverware, condiments, and napkins.
- Memorizing the menu, specials, and wine list, and explaining the menu, ingredients, and flavor profiles.
- Making recommendations: Answering questions, making drink and menu recommendations, and suggesting pairings.
- Fine dining etiquette.
Server
OLLO
Malibu
04.2024 - 01.2025
- Serves patrons with food and beverages in a positive, friendly manner.
- Provides information to help with food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
Warehouse Associate
Amazon
Virginia Beach, VA
05.2021 - 12.2021
- Accurately distributes products to routes, loading and unloading trailers and verifying load(s) prior to distributing product
- Stack and pile finished goods into containers, Pack them following a specific set of instructions, Check to ensure containers are damage free, Verify if items pulled out of package are correct, Maintain database of packages, Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks, Seal and label each container, Move completed packages for loading, Load or stuff different products or merchandise
Server Assistant
Byrd Baldwin Steakhouse
Norfolk, VA
05.2021 - 08.2021
- Provided exceptional customer service and created memorable dining experiences for guests at an upscale restaurant
- Bringing menus, listing and describing specials, making recommendations and taking orders
- Clean tables, remove dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; set up, restock, and tear down buffets; serve items such as water, coffee, and other beverages
Server
Outback Steakhouse
Virginia Beach, VA
04.2021 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Displayed strong telephone etiquette, effectively handling difficult calls
Student
Leadership Team
Norfolk, VA
01.2019 - 05.2021
- Encouraged, empowered, and motivated team to accomplish objectives
- Delegated work to staff, setting priorities and goals
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
Student
Tidewater Community College
Norfolk, VA
01.2019 - 05.2021
- My goal is to obtain a social science degree to be able to transfer to a four-year college to continue my dream of becoming a Dentist
- Used student resources and asked professors, assistants, dean, and other leaders for support
- Balanced school with extracurricular activities and built social connections for personal and professional growth
- Planned and completed group projects working smoothly with others
- Wrote reports outlining results to facilitate management decision-making
- Drafted research papers with resource citations in the required format
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint
Server/Host
Hooters
Norfolk, VA
01.2018 - 01.2021
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests
Server/Host
Tilted Kilt
Thousand Oaks, CA
01.2014 - 01.2018
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages
- Relayed orders to service bar and kitchen via point-of-sale register system
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines
- Monitored inventory to provide needed supplies to servers and bartenders
Cashier/Customer Service representative
Target
Simi Valley, CA
10.2013 - 12.2014
- Operated a cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness
- Accepted cash and credit card payments, issued receipts, and provided change
- Worked closely with front-end staff to assist customers
Education
Bachelor of Science - Biology
Channel Island University
Camarillo, CA07.2025
Associate of Science - Biology
Tidewater. Community College
Virginia Beach, VA05.2021
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL06.2010
Skills
- Fine dining experience
- Highly reliable
- Tableside etiquette
- Team player
- Supportive team player
- Excellent communication
- Time management
References
- Robert Thelion, (602) 312-3070
- Alex Pagan LAPD, (818) 518-3985
- Jon gerah, (832) 982-4378
- Tyler hicks, (818) 383-6001
Awards
- Dean's list X4
- President's list
- Leadership award
- Quality lead which is an extension of management.
Timeline
Server
Palma Ristorante
10.2024 - 04.2025
Server
OLLO
04.2024 - 01.2025
Warehouse Associate
Amazon
05.2021 - 12.2021
Server Assistant
Byrd Baldwin Steakhouse
05.2021 - 08.2021
Server
Outback Steakhouse
04.2021 - 08.2021
Student
Leadership Team
01.2019 - 05.2021
Student
Tidewater Community College
01.2019 - 05.2021
Server/Host
Hooters
01.2018 - 01.2021
Server/Host
Tilted Kilt
01.2014 - 01.2018
Cashier/Customer Service representative
Target
10.2013 - 12.2014
Bachelor of Science - Biology
Channel Island University
Associate of Science - Biology
Tidewater. Community College
High School Diploma -
Frank W. Springstead High School
Similar Profiles
Kristha ArchilaKristha Archila
Hostess/Table Busser at La Palma Mexican Grill & CantinaHostess/Table Busser at La Palma Mexican Grill & Cantina
Bailee DuhmeBailee Duhme
Behavior Technician at Palma Academy of LearningBehavior Technician at Palma Academy of Learning
Roberto PalmaRoberto Palma
Real Estate Agent at Roberto PalmaReal Estate Agent at Roberto Palma