Lynda Saeteurn
SEATTLE,WA
Summary
Experienced Casino Shift Manager with expertise in customer service and compliance with gaming regulations. Led daily operations and managed team members to enhance productivity and ensure customer satisfaction. Focused on maintaining operational efficiency and effectively resolving customer issues in high-pressure environments.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Casino Shift Manager
Grand Casino
Shoreline, WA
10.2024 - Current
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Directed and supervised staff performance.
- Supervised daily operations and ensured compliance with gaming regulations.
- Managed all aspects of floor operations including staffing levels, breaks, shift changes and special events.
- Conducted periodic audits of surveillance footage to detect any suspicious activities or irregularities in game play.
- Resolved customer complaints and payout errors.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Explained game rules, betting limits, and house policies.
- Removed non-compliant players and card counters to enforce established game rules.
- Investigated customer complaints regarding game play and resolved issues in a timely manner.
- Developed daily shift reports detailing game activity.
Poker Dealer
Wizards Casino
, WA
09.2016 - 08.2018
- Dealt various poker games, ensuring smooth gameplay and adherence to rules.
- Managed cash transactions, accurately handling chips and player buy-ins.
- Monitored player behavior, addressing disputes and maintaining a fair environment.
- Maintained gaming tables, ensuring cleanliness and proper organization of chips.
- Collaborated with floor supervisors to manage game flow and staffing needs.
- Conducted chip exchanges during shifts.
- Balanced table bank at beginning and end of shift.
Education
Legal Assistant - Legal Assistant
Renton Technical College
Renton, WA 09.2016 - 06.2018
Cleveland High School
Seattle, WASkills
- Gaming regulations compliance
- Gaming regulations
- Shift management
- Cash handling
- Game efficiency
- Strong mathematical skills
- Attention to detail
- Customer service
- Teamwork and collaboration
- Experienced in Texas Hold’em and Omaha
Timeline
Casino Shift Manager
Grand Casino
10.2024 - Current
Poker Dealer
Wizards Casino
09.2016 - 08.2018
Legal Assistant - Legal Assistant
Renton Technical College
09.2016 - 06.2018
Cleveland High School