Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lynda Walters

Lynda Walters

Healthcare
Laplace,LA

Summary

Dynamic Patient Access Representative with proven expertise at ResMed in insurance verification and payment collection. Demonstrated ability to ensure patient confidentiality while delivering exceptional customer service. Skilled in eligibility determination, I effectively resolved billing issues, contributing to a streamlined workflow and enhanced patient satisfaction.

Overview

6
6
years of professional experience

Work History

Patient Registration Representative

Insight Global
10.2023 - Current
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.

Patient Account Representative

Radius Global
09.2021 - 10.2023
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.

Patient Access Rep

ResMed
08.2019 - 09.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.

Education

None - Business Administration And Management

Delgado Community College
New Orleans, LA
08.2011

High School Diploma - Business Administration

Francis T Nicholls High School
New Orleans, LA
06.1986

Skills

  • Insurance verification
  • Payment collection
  • Patient confidentiality
  • Eligibility determination

Timeline

Patient Registration Representative

Insight Global
10.2023 - Current

Patient Account Representative

Radius Global
09.2021 - 10.2023

Patient Access Rep

ResMed
08.2019 - 09.2021

None - Business Administration And Management

Delgado Community College

High School Diploma - Business Administration

Francis T Nicholls High School

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