Lynden Bunker
Summary
Experienced strategic planner adept at maintaining high-quality service delivery, reducing turn-around time, and consistently improving customer satisfaction. Proficient in data entry across multiple computer databases and efficient record management. Skilled in handling confidential correspondence and scheduling important meetings. Possesses a pleasant personality and a talent for completing assigned tasks within specified timeframes. Demonstrates excellence in monitoring exceptional customer experiences, enhancing satisfaction, and adhering to SLAs and work processes while managing cost-effective operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Howard Printing Inc.
09.2023 - Current
- Welcome guests and took incoming phone calls at reception
- Support workflow of daily administrative tasks to achieve targets and deadlines
- Enter information onto digital systems to maintain data quality and accuracy
- Work with the digital print press and bindery to help print and mail work orders that we receive
- Manage the social media platforms
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Videographer and Editor
Atlas Studios
01.2022 - 01.2023
- Work with creative teams and clients to plan video shoots
- Edit footage in post-production
- Drive video projects from the pre- to post-production process to achieve interesting video content whilst maintaining brand integrity
- Edited videos with high quality within a short period of time
- Submitted emails to reach clients and book appointments
- Used Adobe Premiere Pro to edit footage into correct order and add effects.
Shift Leader/Manager
Titos Taqueria
04.2018 - 10.2021
- Formulated strategy to drive customer experience & enhancing customer engagement through various programs
- Prepared operational goals and developed business plans for the achievement of these goals
- Monitored and SLAs, KPIs for the process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Tracked health and movement of customer base and prepared strategies by implementing operating strategy to retain maximum customers
Customer Service Associate
Brattleboro Bowl
08.2015 - 05.2019
- Attended training sessions to grow knowledge of products and to develop customer service skills
- Processed refunds and exchanges in accordance with store policies
- Processed and logged incoming calls into the CRM system
- Identified customer needs and forwarded and escalated inquiries to relevant individuals and departments
- Established and maintained a good rapport with customers by using positive language and anticipating their needs
- Addressed customer concerns and provided timely resolution to mitigate complaints
Youth Program Supervisor
Brattleboro Recreation & Parks
01.2015 - 01.2018
- Served as in charge of after-school/night programs including an open gym for kids
- K-6, men-women basketball leagues, and karate classes
- Actively managed clerical duties such as designing, printing, and submissions
- Played a stellar role as in-charge of raising money from programs
- Conducted and ran a youth soccer camp
Education
Associate of Arts - Liberal Arts
Greenfield Community College
Greenfield, MassachusettsBachelor of Arts - Psychology
Saint Louis University
Bachelor of Arts - Psychology
Elms College
Skills
- Customer Service
- Staff Training
- Escalation Management
- Relationship Management
- POS System
- Operations
- Kronos
- UKG Ready
- Data entry
- Filemaker Pro
- Customer service
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Howard Printing Inc.
09.2023 - Current
Videographer and Editor
Atlas Studios
01.2022 - 01.2023
Shift Leader/Manager
Titos Taqueria
04.2018 - 10.2021
Customer Service Associate
Brattleboro Bowl
08.2015 - 05.2019
Youth Program Supervisor
Brattleboro Recreation & Parks
01.2015 - 01.2018
Bachelor of Arts - Psychology
Saint Louis University
Bachelor of Arts - Psychology
Elms College
Associate of Arts - Liberal Arts
Greenfield Community College
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