Lynden Campbell
Akron,OH
Summary
Seasoned Customer Service Representative with over 15 years of experience. Skilled in direct customer engagement, problem resolution, and upholding confidentiality policies. Seeking to leverage expertise and remote work proficiency in a Customer Service Remote role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Health
08.2021 - 11.2024
- Deliver comprehensive customer service, addressing inquiries and resolving issues to ensure member satisfaction
- Serve as a primary contact for customers, fostering positive relationships and trust through effective communication
- Adhere to strict confidentiality policies, maintaining the integrity and privacy of customer information
Customer Service Representative
Huntington Bank
11.2017 - 03.2020
- Served as a primary point of contact for customer inquiries, ensuring timely and accurate responses to questions regarding account information
- Provided assistance to customers, addressing concerns with a focus on resolution and customer satisfaction
- Adhered to strict confidentiality policies and procedures to protect customer information and maintain trust
Cashier / Customer Service Representative
D B's Check Mart
12.2009 - 03.2018
- Managed customer inquiries and processed financial transactions with accuracy using point of sale systems, ensuring adherence to confidentiality protocols
- Trained new employees in register operation, customer engagement, and product information, enhancing team performance and service quality
- Executed opening and closing duties, maintaining operational efficiency and readiness for daily business activities
Medical Receptionist
Med Works Urgent Care
08.2016 - 08.2017
- Managed patient intake by updating personal health records and coordinating appointment schedules to enhance clinic efficiency
- Executed medical billing and coding procedures, ensuring accuracy and compliance with healthcare regulations
Packer
Special Pack
05.2015 - 02.2016
- Ensured accurate and efficient packaging of light bulbs and displays, maintaining high standards of product handling
- Conducted routine cleanup operations to uphold workplace safety and organization standards
Collector
Pasco Inc.
05.2013 - 01.2014
- Negotiated payment arrangements and processed transactions to resolve outstanding balances
- Conducted follow-up communications to ensure adherence to agreed-upon payment schedules
Customer Service Representative
Pasco Inc.
02.2008 - 11.2009
- Assisted customers in understanding and navigating the process for reinstating suspended vehicle registrations, ensuring clarity and compliance with state regulations
- Managed the accurate processing of payments and insurance information, facilitating successful registration renewals
Education
Associate of Science - Health Science
Ultimate Medical Academy
01.2016
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Medical Terminology
- Insurance Verification
Certification
Driver's License
Timeline
Customer Service Representative
CVS Health
08.2021 - 11.2024
Customer Service Representative
Huntington Bank
11.2017 - 03.2020
Medical Receptionist
Med Works Urgent Care
08.2016 - 08.2017
Packer
Special Pack
05.2015 - 02.2016
Collector
Pasco Inc.
05.2013 - 01.2014
Cashier / Customer Service Representative
D B's Check Mart
12.2009 - 03.2018
Customer Service Representative
Pasco Inc.
02.2008 - 11.2009
Associate of Science - Health Science
Ultimate Medical Academy
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