Accomplished and results-oriented professional with 17 years of comprehensive experience in underwriting, loan account management, processing, risk and credit analysis, and regulatory compliance, within the fast-paced, high-pressure mortgage loan industry. Recognized for exceptional interpersonal, communication, and presentation skills, with a proven ability to collaborate effectively with executives, colleagues, and clients across all organizational levels. Demonstrated expertise in delivering superior customer service, resolving complex issues, and consistently achieving key corporate performance objectives. Well-versed in conventional, construction, and government loan programs; DE (Direct Endorsement) certification obtained in December 2015.