Lyndon Ong Yiu

• Overseeing dispatch operations for the San Francisco Bay Area and Sacramento branches of North America’s largest modular space and portable storage provider. Responsible for coordinating deliveries, installations, and service for a large variety of storage and space products including modular offices, containers, cold storage, and mobile classrooms.
• Supervisor working with team of 20+ drivers, field service technicians, construction crews, and administrative staff to maintain DOT compliance, enforce safety protocols, and deliver on-time, high-quality service.
• Managing branch-level administrative functions (P&L, payroll, POs, performance reviews), to support operational excellence and process consistency for key regional market
• Serving as the primary liaison and escalation point for key accounts. Focused on reliability, responsiveness, and exceptional customer satisfaction through proactive communication and highly organized service management.

• Oversaw a team of 5 to dispatch 60+ truck drivers for drayage services out of the Port of Oakland
• Supervised billing and client relations for a large and diverse group of clients including Dollar Tree, Costco, Panasonic, Tesla, Michael's, and Crate & Barrel
• Developed tools and workflows to allow for a data-driven approach to customer relations and driver management.

• Managed 200+ truck drivers providing drayage services for some of the largest retailers, manufacturers, and distributors in the world.
• Directly communicated with clients and drivers to coordinate import and export operations at dozens of high-volume locations.
• Directly interacted with steamship lines and Port of Oakland terminals to schedule and track hundreds of shipments.

• Created daily analysis reports on capacity and volume provided to both internal teams and clients.
• Analyzed driver pay, chassis usage, and steamship line interaction for a team of ten Fleet Service Coordinators.
• Learned to excel in the drayage industry during the highly chaotic era of COVID-19, where US supply chains experienced significant disruption.

• Managed client relations with 60+ of companies in the network of one client, an advanced R&D services firm based in the UK

• Conducted data mining research to both expand our client's existing network and build new relationships.

• Managed 200+ long-term customer relationships for a historic wholesale bakery in the San Francisco Bay Area.

• Brought in an average revenue stream of 300k monthly in product sales from clients including Safeway, Philz Coffee, Whole Foods, Google, Uber, Bon Appetit, Mollie Stone's, along with hundreds of local businesses