Lyndon James Balba
Spring,TX
Summary
Experienced professional in the hospitality industry, adept at thriving in a fast-paced environment. Demonstrated success in providing exceptional customer service and ensuring satisfaction. Strong emphasis on teamwork and adaptability to meet evolving needs. Proficient in multitasking, addressing customer inquiries, and maintaining a clean and organized workspace. Recognized for reliability and a results-driven approach, with a positive attitude and excellent communication skills. Committed to excellence and dedicated to delivering an outstanding experience.
Overview
5
5
years of professional experience
Work History
Server
Fogo De Chão
06.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier/Server
Pappasito's Cantina
11.2022 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Host
IHOP
04.2020 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
IHOP
04.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Science -
Lonestar College
20811 Ella Blvd, Spring Tx 7738807-2025
High School Diploma -
Klein Collins High School
Spring, TX05.2021
Skills
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Memory retention
- Sales techniques
- Relationship management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Server
Fogo De Chão
06.2024 - 12.2024
Cashier/Server
Pappasito's Cantina
11.2022 - 04.2024
Host
IHOP
04.2020 - 05.2021
Server
IHOP
04.2020 - 05.2021
High School Diploma -
Klein Collins High School
Associate of Science -
Lonestar College
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