Lyndsay Chavez
Paramount,CA
Summary
Dynamic Fraud Prevention Analyst Lead with extensive experience at Mechanics Bank, specializing in risk mitigation and fraud detection. Proven track record in training teams and analyzing transaction patterns to identify high-risk activities, enhancing quality assurance and customer service. Bilingual in Spanish, adept at cross-department collaboration to resolve complex issues efficiently.
Overview
25
25
years of professional experience
Work History
Fraud Prevention Analyst Lead
Mechanics Bank – Fraud Mitigation Group
Cerritos, CA
12.2021 - Current
- Manage deposit fraud review team
- Assist teammates in determining potential fraud
- Responsible for new hire and ongoing training along with coaching
- Provide support to leadership and management
- Assist with problem solution for other departments
- Monitor real time queues and identify high risk transactions within the business portfolio
- Interact with banks and customers to validate transactions
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Detect and escalate potential fraud accounts to internal departments/branches for further review and possible account closure
- File QARS
- Experience in review of transactions via Consumer/Business Mobile deposits, over the counter deposits, ATM deposits, Remote Deposit Capture, Check Fraud, external transfers, TIN mismatch, Return Deposited Items, Wires, Kiting, Holds Call Back, Partner Care, Dark Web and Check Fraud Claims
- Ensuring production and quality is met
- Provide coverage as needed
Fraud Prevention Analyst
Mechanics Bank – Fraud Mitigation Group
Irvine, CA
02.2019 - 12.2021
- Monitor real time queues and identify high risk transactions within the business portfolio
- Interact with banks and customers to validate transactions
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Detect and escalate potential fraud accounts to internal departments/branches for further review and possible account closure
- Experience in review of transactions via Consumer/Business Mobile deposits, over the counter deposits, ATM deposits, Remote Deposit Capture, check fraud, and kiting reports
- Ensuring production and quality is met
Sr. Fraud Analyst
Bank of America
Pasadena, CA
06.2005 - 08.2018
- Analysis of consumer, wealth management, commercial, small business, HELOC, and credit card accounts to prevent fraud and mitigate loss
- Mitigated thousands of dollar losses through identifying risk and fraud trends
- Filed SARs and TRMS on high risk activity such as AML and at-risk customers
- Handle multiple responsibilities (detection, phone servicing, escalations, etc.)
- Manage high volumes in a fast pace environment
- NEW HIRE TRAINING - assisted with on the job and side by side training
- Only one of two people hand selected to provide training to a new team in alternate site
Assistance Banking Center Manager
Bank of America
Paramount, CA
01.2004 - 06.2005
- Managed and supervised 10+ associates at a financial banking center
- Conducted new hire training to ensure associates adhered to policies, regulatory compliance and loss prevention guidelines
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Perform due diligence/KYC on customers for new account opening
Teller
Bank of America
Long Beach, CA
02.2001 - 01.2004
- Process customer deposits and cashing checks
- Assist customers with inquiries and/or problem resolution
- Meet or exceed sales goals by educating customers on bank products and services
Skills
- Risk mitigation
- Customer service
- Research
- Problem resolution
- Quality assurance
- Fluent in Spanish
- Cross-department collaboration
- Fraud detection
Timeline
Fraud Prevention Analyst Lead
Mechanics Bank – Fraud Mitigation Group
12.2021 - Current
Fraud Prevention Analyst
Mechanics Bank – Fraud Mitigation Group
02.2019 - 12.2021
Sr. Fraud Analyst
Bank of America
06.2005 - 08.2018
Assistance Banking Center Manager
Bank of America
01.2004 - 06.2005
Teller
Bank of America
02.2001 - 01.2004