Lyndsay Dooley
Clay Cooley Mazda
Fort Worth
4
years of professional experience
Dedicated Service Advisor with extensive experience in customer service and team collaboration. Known for exceptional communication skills and ability to manage multiple priorities, ensuring seamless service delivery and high customer satisfaction.
Work History
Service Advisor
1 Month- Assisted customers in understanding vehicle services and maintenance options.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Supported technicians by communicating service needs and relaying customer feedback.
- Maintained accurate records of customer interactions and service history.
- Addressed customer inquiries promptly, building rapport and trust with clients.
- Collaborated with team members to improve workflow efficiency in service department operations.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
2 Years- Educated customers on vehicle features, enhancing their overall experience with products.
- Utilized dealership management software to track service orders and inventory levels.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Advisor
2 Years 1 Month- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Listening skills
Attention to detail
Excellent communication
Service estimates
Service recommendations
Team player mentality
Handling customer complaints
Complaint resolution
Price quoting
Service scheduling
Staff education and training
Client rapport
Customer relationship management
Documentation and reporting
Team collaboration
Records management
Timeline
Service Advisor
Clay Cooley Mazda
07.2026 - CurrentRead More
Service Advisor
Norm Reeves Mazda
07.2024 - 07.2026Read More
Service Advisor
Freeman Mazda
06.2022 - 07.2024Read More
Penn Foster
High School Diploma
Read More