LYNDSAY HOLT
Burlington,NC
Summary
Operations Manager with 15+ years of experience leading high-volume customer service operations. Proven ability to manage daily operations, control labor and operating costs, and uphold service standards. Strong background in revenue support, vendor coordination, and issue resolution, with a leadership style focused on accountability, accuracy, and consistent customer satisfaction. Well-positioned to transition operational expertise into an inside sales representative role.
Overview
13
13
years of professional experience
Work History
Operations Manager
Whiskey Sowers
Mebane, NC
03.2016 - Current
- Processed vendor invoices and ensured timely payments while maintaining accuracy in financial records.
- Maintained good working relationships with vendors and resolved disputes.
- Oversaw budget management, ensuring alignment with organizational goals while reducing overhead expenses.
- Coordinated logistics and vendor/supply chain operations, enhancing delivery timelines and customer satisfaction.
- Lead daily operations for a high-volume entertainment venue generating $500K+ annually.
Hospitality Specialist
Buffalo Wild Wings
Burlington, NC
01.2013 - 01.2020
- Delivered top-tier service in a fast-paced, high-volume environment generating $2M+ annually.
- Trained new team members on service protocols and customer engagement.
- Developed and implemented strategies to streamline workflow efficiency in high-volume settings.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Education
B.S. - Business Management
Western Carolina University
Cullowhee, NC12.2026
Associate of Arts -
Alamance Community College
Graham05.2023
Skills
- Operational Efficiency & Process Improvement
- Event & Logistics Coordination
- Sales Strategy & Revenue Growth
- Vendor & Supplier Management
- Budget & Cost Reduction
- Inventory Control & Product Flow Optimization
- Revenue Reporting & P&L Oversight
- Customer Experience & Retention
- Problem-solving
Accomplishments
- Increased annual venue revenue by $30K+ year-over-year through data-driven sales strategies.
- Optimized inventory-to-sales ratio to 10–15%, reducing waste and controlling costs.
- Consistently exceeded sales and service benchmarks in $2M+ environments.
Timeline
Operations Manager
Whiskey Sowers
03.2016 - Current
Hospitality Specialist
Buffalo Wild Wings
01.2013 - 01.2020
B.S. - Business Management
Western Carolina University
Associate of Arts -
Alamance Community College