Lyndsay Zimmerman
Morehead,KY
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Buffalo Wild Wings. Excelled in enhancing customer satisfaction and sales through exceptional service and upselling techniques. Demonstrated strong leadership and problem-solving skills, significantly improving team efficiency and dining experience. Expert in POS operations and maintaining high cleanliness standards, contributing to a positive and professional dining environment.
Overview
5
5
years of professional experience
Work History
Server & Assistant Manager
Buffalo Wild Wings
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences..
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Big Boy Restaurant
06.2019 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Ironton High School
Ironton, OH05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Performance Improvement
- Suggestive Selling
- Food spoilage prevention
- POS operation
- Liquor, wine, and food service
- Team member support
- Server training
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Cool Under Pressure
- Excellent Communication
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
Timeline
Server & Assistant Manager
Buffalo Wild Wings
08.2022 - Current
Server
Big Boy Restaurant
06.2019 - 08.2022
Ironton High School
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