Lyndsey Anderson
Terra Alta,WV
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with 8 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
15
15
years of professional experience
Work History
Supervisor
Horizon Goodwill Industries
Oakland, MD
07.2021 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
Housekeeping Supervisor
Appalachian Hotel
Kingwood, WV
04.2019 - 02.2021
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Reported damage or theft of hotel property to management.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Managed team of employees, daily progress reports and overall project planning.
- Swept and damp-mopped private stairways and hallways.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Explained goals and expectations required of trainees.
Housekeeping Supervisor
Apline Lake Resort
Terra Alta, WV
04.2018 - 07.2019
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Reported damage or theft of hotel property to management.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Managed team of employees, daily progress reports and overall project planning.
- Swept and damp-mopped private stairways and hallways.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Behavioral Health Technician /Legal Consultant
John D. Good Recovery Center
Terra Alta, WV
04.2008 - 10.2015
- Assessed patient needs and recommended appropriate courses of treatment.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Participated in assessments and visits with patients in various types of settings.
- Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills or strategies for dealing with problems.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Prepared and maintained required treatment records and reports.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Collected information about clients through interviews, observation or tests.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Referred patients or clients to community resources or specialists.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Met with probation officers and police to exchange necessary information during treatment process.
- Sought out quality jobs for individuals and matched with employers for successful employment.
Education
Some College (No Degree) - Applied Behavior Science / Early Childhood Educati
Ashford University
San Diego, CASome College (No Degree) - Holistic Nutrition And Wellness
Auguste Escoffier School of Culinary Arts
Boulder, COSkills
- Processes and Procedures
- Content Management Expertise
- Quantitative Skills
- Program Evaluation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Additional Information
- Very Team Oriented.
- Trained in CPR and First Aid
- 7 years of training in noticing suicide tendency and other behavioral health issues
Timeline
Supervisor
Horizon Goodwill Industries
07.2021 - Current
Housekeeping Supervisor
Appalachian Hotel
04.2019 - 02.2021
Housekeeping Supervisor
Apline Lake Resort
04.2018 - 07.2019
Behavioral Health Technician /Legal Consultant
John D. Good Recovery Center
04.2008 - 10.2015
Some College (No Degree) - Applied Behavior Science / Early Childhood Educati
Ashford University
Some College (No Degree) - Holistic Nutrition And Wellness
Auguste Escoffier School of Culinary Arts