Mark Jones
Southfield,MI
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
31
31
years of professional experience
Work History
Supervisor
Federal Pipe & Supply
Detroit, Michigan
04.1993 - Current
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on projects and provided timely feedback to staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
Education
Certified Machinists -
Focus Hope
Detroit, MI07-2005
High School Diploma -
Detroit Northern Senior High School
Detroit, Michigan06-1988
Some College (No Degree) - English
Wayne State University
Detroit, MISkills
- Business Development
- Process Improvement
- Schedule development
- Strategic Planning
- Inventory Control
- Staff Management
- Operations Management
- Project Management
- Inventory Oversight
- Processes and procedures
- Industrial hygiene
- Process Monitoring and Improvement
- Complex Problem-Solving
- Employee Motivation
- Goal-Oriented
- Shipping and receiving
- Order Picking
- Documentation
- Forklift Operation
- Inventory Tracking
- Load Inspection
- Production Support
- Forklift certified
- Reliability
- Adaptability and Flexibility
- Multitasking
- Active Listening
- Problem-solving aptitude
- Professionalism
- Crane Operation
- Organizational Skills
- Goal Setting
- Pipe cutting
- Pipe sweating
- Pipe welding
- Cutting and threading
- Quality Inspection
- Raw Materials Handling
- Incident Reporting
- Quality Control
- Safety processes and procedures
- Effective customer communication
- Written and verbal communication
- Organizing supplies
- Lathe machine operation
Timeline
Supervisor
Federal Pipe & Supply
04.1993 - Current
Certified Machinists -
Focus Hope
High School Diploma -
Detroit Northern Senior High School
Some College (No Degree) - English
Wayne State University