Motivated professional with extensive experience in customer service, sales and administrative tasks. Highly organized and dedicated, with a proven track record of delivering exceptional customer service in fast-paced environments. Demonstrates keen attention to detail and strong decision-making skills for managing multiple tasks. Capable of performing effectively both independently and as part of a team.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
State Of Hawaii Department Of Health
01.2024 - Current
Maintained inventory of office supplies and placed orders.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assisted coworkers and staff members with special tasks on daily basis.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Sales Associate
CROCS
10.2022 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Answered customer questions about sizing, accessories, and merchandise care.
Small Business Owner
Besties Pies
01.2018 - Current
Self-operated home based business.
Manage orders and communicates with clients to ensure timely delivery and customer satisfaction.
Maintain inventory of supplies and ingredients.
Manage social media page.
Overnight Stocker
Bath and Body Works, Limited Brands
11.2022 - 07.2024
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Removed all boxes and related trash from sales floor and processed through compactors.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Received, sorted and processed incoming stock and materials to prepare stock for storage or shipment.
Bodily Injury Claims Assistant
GEICO, Government Employees Insurance
01.2006 - 12.2023
Assisted 16 adjusted in both Hawai'i and Alaska with day to day claims management including following up with client attorneys and adverse carriers.
Managed special projects to ensure compliance with state and federal regulations.
Reviewed incoming correspondence from attorneys including letters of representation and claim demands.
Assisted management in handling insurance commissioner complaints for both Hawai'i and Alaska, including prepping files and responses. I was also in charge of handling all subpoena's for the Bodily injury teams.
Managed claims and client records of clients, observing confidentiality, and extreme discretion.
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Logged and tracked claim closures and trends
Education
Bachelor of Arts - Sociology
University of Hawaii At Manoa
Honolulu, HI
05.2006
Associate of Arts - Liberal Arts And General Studies
Central Lakes College
Brainerd, MN
05.2002
High School Diploma -
Brainerd Senior High School
Brainerd, MN
05.2000
Skills
Office Administration
Scheduling and staff management
Complex Problem-Solving
Time Management
Travel Arrangements
Event Coordination
Microsoft Word
Microsoft Excel
Timeline
Administrative Assistant
State Of Hawaii Department Of Health
01.2024 - Current
Overnight Stocker
Bath and Body Works, Limited Brands
11.2022 - 07.2024
Sales Associate
CROCS
10.2022 - Current
Small Business Owner
Besties Pies
01.2018 - Current
Bodily Injury Claims Assistant
GEICO, Government Employees Insurance
01.2006 - 12.2023
Bachelor of Arts - Sociology
University of Hawaii At Manoa
Associate of Arts - Liberal Arts And General Studies