Lyndsey Bills
Tulsa,OK
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
05.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Food Handler
Tropical Smoothie Cafe
06.2019 - 05.2020
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Received, unpackaged and stored incoming food deliveries.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Kiefer High School
Kiefer, OK05.2021
Skills
- Training and Mentoring
- Complaint Resolution
- Handling Escalations
- Workflow Management
Timeline
Customer Service Manager
Hobby Lobby
05.2020 - Current
Food Handler
Tropical Smoothie Cafe
06.2019 - 05.2020
High School Diploma -
Kiefer High School