Lyndsey Cutlip
Old Hickory
Summary
Versatile professional with experience in content management, business, and hospitality industries. Unique skill set enables excellence in a variety of roles. Authorized to work in the US for any employer, bringing diverse expertise and adaptability to contribute effectively to any team.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CVS CAREMARK
Nashville, TN
08.2023 - Current
- Providing information: Answering questions, providing information about products and services, and making recommendations
- Problem-solving: Listening to customer needs and concerns, and providing solutions to their problems
Content Manager and Social Media Strategist
WYSIWYG TV
Nashville, TN
05.2020 - 04.2024
- Manage content to ensure it is engaging, informative, and aligned with the brand's messaging and goals.
Patient Care Advocate
CareXM
Nashville, TN
08.2023 - 03.2024
- Provide excellent customer service in a fast paced call center environment
- Properly coding services, procedures, diagnoses, and treatments
- Connecting patients and medical staff in a timely manner
Senior Recovery Analyst
Optum/United Healthcare
Franklin, TN
10.2019 - 11.2020
- Maintained and managed a portfolio of providers
- Completes recovery projects to ensure negotiated funds are obtained in their entirety
- Documents justifications for recovery amounts
- Understands and complies with all HIPAA practices
Craft Cocktail Bartender
Skull's Rainbow Room
Nashville, TN
05.2017 - 10.2019
- Greeted patrons and took food and beverage orders
- Served fresh, hot food with a smile in a timely manner
- Performed all side work associated with bartending
- Maintained service well during the shift
Owner Operator Recruiter
Western Express
04.2016 - 05.2017
- Operate and maintain under current knowledge of DOT and FMCSA rules
- Ability to read, analyze, and interpret regulatory issues
- Maintained qualified drivers and aided as intermediary between drivers and branch office
- Managed documentation and carried out resume search activities
NAT Account Manager
Comdata
03.2013 - 04.2016
- Member of a team of 4 Account Managers responsible for an $8 million dollar revenue base
- Individually supported over 3000 accounts, responsible for 2.5 million/yr rev
- Negotiated fees and product-adds with C-level executives and other high-level contacts
- Created MS Excel-based fee reports for upper management to aid in performance analysis
- Utilized various systems including SharePoint sites and AS400-based systems
- Conducted webinars for clients on end-user best practices for self-service applications
- Performed business overview and consulted clients on cost reduction methods using solution-based selling techniques on accounts within base.
- Maintained virtual healthcare cards for customers and their employees.
Education
Bachelor's Degree -
Fairmont State University
Fairmont, WV01.2011
Skills
- Microsoft Office
- Salesforce
- Time & Attendance Systems
- Portfolio Management
- Insurance Sales
- Telecommunication
- VPN
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint resolution
- Computer proficiency
Timeline
Customer Service Representative
CVS CAREMARK
08.2023 - Current
Patient Care Advocate
CareXM
08.2023 - 03.2024
Content Manager and Social Media Strategist
WYSIWYG TV
05.2020 - 04.2024
Senior Recovery Analyst
Optum/United Healthcare
10.2019 - 11.2020
Craft Cocktail Bartender
Skull's Rainbow Room
05.2017 - 10.2019
Owner Operator Recruiter
Western Express
04.2016 - 05.2017
NAT Account Manager
Comdata
03.2013 - 04.2016
Bachelor's Degree -
Fairmont State University
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