Lyndsi Delaney
Kooskia,ID
Summary
Dynamic professional with a proven track record. Excelling in customer service and complex problem-solving. Demonstrated ability to enhance operational efficiency and foster team collaboration, ensuring high-quality customer service . Detail-oriented and reliable, committed to maintaining integrity and achieving business goals.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Tamarack Municipal Association
Front Desk Agent
Third Street Inn
01.2019 - 09.2025
- Coordinated guest check-in procedures, guaranteeing efficient and pleasant arrival experiences.
- Streamlined reservation processes with property management system, ensuring optimal occupancy levels.
- Curated and communicated information regarding local attractions and services to improve overall guest satisfaction.
- Facilitated effective communication with guests by handling inquiries and complaints while adhering to service excellence protocols.
- Oversaw communication with housekeeping to ensure efficient room turnover and readiness for arrivals.
- Managed payment processing operations, ensuring accuracy and efficiency in transactions via point-of-sale systems.
- Guided new front desk staff through operational procedures and policies to enhance service quality and efficiency.
- Regularly inspected and managed lobby area to uphold standards of cleanliness and hospitality.
Owner/Operator
Valley Wide Dial A Ride LLC
McCall
03.2020 - 03.2024
- Developed and implemented efficient scheduling systems for transportation services.
- Managed daily operations to ensure timely service delivery and customer satisfaction.
- Supervised a team of drivers, providing guidance and training on best practices.
- Enhanced route planning processes, reducing travel time and operational costs.
- Established strong relationships with clients and community partners for business growth.
- Coordinated marketing efforts to increase brand awareness and attract new customers.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
Manager
Family Dollar
New Meadows, ID
04.2015 - 07.2020
- Managed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members on effective sales techniques and inventory management.
- Executed strategies to optimize product placement and drive sales growth.
- Optimized inventory analysis to minimize stockouts and manage excess merchandise effectively.
- Managed cash handling procedures to ensure accuracy during transactions and daily reconciliations.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
McCall-Donnelly High School
McCall, ID05.2006
Skills
Report writing
Incident reporting
General security
Detail-oriented
Superior customer service
Complex Problem-solving
Document management
Staff management
High level of integrity
Work ethic
Reliability
Punctuality
Cash handling
Team building
Eager to learn
Learn and adapt quickly
Timeline
Owner/Operator
Valley Wide Dial A Ride LLC
03.2020 - 03.2024
Front Desk Agent
Third Street Inn
01.2019 - 09.2025
Manager
Family Dollar
04.2015 - 07.2020
Security Officer
Tamarack Municipal Association
High School Diploma -
McCall-Donnelly High School