Lyndsie Sieczkarski
Canisteo
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Secured Assist, LLC
06.2023 - 01.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in maintaining customer satisfaction by providing timely and accurate information regarding services.
- Documented customer interactions using CRM software to ensure seamless follow-up and service continuity.
- Adapted quickly to new tools and processes, contributing to improved service delivery standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Certified Nursing Assistant
Elderwood At Hornell
04.2018 - 10.2020
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
- Documented patient care accurately in electronic health records to support continuity of care.
- Collaborated with healthcare team members to develop personalized care plans for patients.
- Provided emotional support to patients and families, fostering a compassionate healthcare experience.
Education
High School Diploma -
Canisteo-Greenwood Central School
Canisteo, NY06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Computer proficiency
- Professional telephone demeanor
- Team development
- De-escalation techniques
Timeline
Customer Service Representative
Secured Assist, LLC
06.2023 - 01.2024
Certified Nursing Assistant
Elderwood At Hornell
04.2018 - 10.2020
High School Diploma -
Canisteo-Greenwood Central School
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