Lyndsy Ocasio
Chicopee,MA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
South Deerfield, MA
12.2023 - 06.2024
- Used the cash register to execute sales transactions
- Was responsible for stocking the store shelves with freight from delivery trucks via the stores' orders
- Performed cleaning duties such as sweeping and mopping along cleaning and stocking the bathrooms per shift
- Experience managing lottery and sales transactions
Deli Associate
Walmart
Ware, MA
07.2023 - 12.2023
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Operated slicers, scales, wrappers, and other equipment to prepare food items for sale.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Followed all safety regulations when handling knives and operating machinery such as slicers.
Traveling Remodel Team Member
SAS Retail Services
Albany, NY
07.2022 - 06.2023
- Communicated effectively with team members throughout the project's duration.
- Maintained a clean and safe work environment at all times.
- Followed safety protocols while working on ladders.
- Installed new shelving and put new planograms up to its new area in various stores.
Assistant Store Manager
Dollar General
Greenfield, MA
11.2021 - 05.2022
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
General Manager
Speedway Gas Station
Ware, MA
07.2013 - 12.2020
- Performed orders for the store from its main partnered distributors.
- Conducted the making of the stores schedule for its employees/team.
- Ensured the store's invoices for said product was put into the stores system.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Finished all DSR (Daily Sales Reports) and kept track of all of the stores inventory.
- Followed compliance with applicable laws, regulations and industry standards pertaining to operations management.
Education
High School Diploma -
Easthampton High School
Easthampton, MA06-2006
Skills
- Customer Service
- Food Service
- Management
- Data Collection
- Scheduling
- Paperwork Processing
- Complaint resolution
Affiliations
- Spending free time to hang out with my children
- UNO Enthusiast
- Enjoy going to the movies with my boyfriend
Timeline
Customer Service Representative
Circle K Gas Station
12.2023 - 06.2024
Deli Associate
Walmart
07.2023 - 12.2023
Traveling Remodel Team Member
SAS Retail Services
07.2022 - 06.2023
Assistant Store Manager
Dollar General
11.2021 - 05.2022
General Manager
Speedway Gas Station
07.2013 - 12.2020
High School Diploma -
Easthampton High School