Summary
Overview
Work History
Education
Skills
Timeline
Generic

LYNEA C. FENDERSON

Chicago,Illinois

Summary

Versatile supervisor of social service professionals with extensive experience in delivering comprehensive support to incarcerated individuals. Recognized for exceptional verbal and written communication skills. Expertise in establishing rapport, conducting interviews, interpreting reports, facilitating groups, and engaging with diverse populations contributes to a proven track record of driving team collaboration and delivering impactful results. Skilled in conflict resolution, strategic planning, with a flexible approach to adapting to evolving needs while maintaining a reputation for reliability and cultivating a productive work environment.

Overview

2026
2026
years of professional experience

Work History

IIC Services Supervisor

CCSO - Department of Corrections
2014 - Current
  • Communicate, train, and provide support to assigned staff
  • Ensure staff compliance with departmental policy and procedures
  • Identify potential grievance trends from data
  • Conduct interviews with individuals in custody (IIC) and respond to departmental grievances
  • Effectively communicate with IICs, departmental staff, sworn staff, command staff, executive staff
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Correctional Rehabilitation Worker

CCSO - Department of Corrections
01.2007 - 01.2014
  • Provided casework functions for IICs housed in Cook County Department of Corrections
  • Processed requests and grievances
  • Assisted IICs with institutional adjustment, property matters, court dates, bond issues, and additional support as needed
  • Documented all contact with IICs


Timekeeper

CCSO - Child Support
01.1995 - 01.2007
  • Maintained attendance records for employees assigned to the department utilizing J D Edwards system, conducted audits with personnel to ensure accuracy of records, acted as liaison between the department and personnel concerning time and attendance issues

Administrative Support

CCSO - Internal Affairs Division
01.1994 - 01.1995
  • Provided administrative support to the Internal Affairs Division, recorded, and assigned case numbers to all incoming complaints, managed approximately 30 incoming calls per day, prepared confidential analysis for the investigators

Education

M. A. - Community Counseling

Governors State University
University Park, IL
01.2009

B.A - Psychology

Governors State University
University Park, IL
06.2003

Skills

  • Training and mentoring
  • Staff management
  • Customer service
  • Goal oriented

Timeline

Correctional Rehabilitation Worker

CCSO - Department of Corrections
01.2007 - 01.2014

Timekeeper

CCSO - Child Support
01.1995 - 01.2007

Administrative Support

CCSO - Internal Affairs Division
01.1994 - 01.1995

B.A - Psychology

Governors State University

IIC Services Supervisor

CCSO - Department of Corrections
2014 - Current

M. A. - Community Counseling

Governors State University