Lynelle Glover
Pittsburgh
Summary
Dynamic healthcare supervisor with a proven track record at Purpose Of Life Home Health Care Agency, excelling in staff training and process improvement. Skilled in quality control and effective communication, I enhanced patient care efficiency and fostered a collaborative team environment, ensuring compliance with health regulations and optimizing service delivery.
Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Purpose Of Life Home Health Care Agency
07.2024 - Current
- Supervised daily operations to ensure high-quality patient care and compliance with health regulations.
- Trained and mentored new staff on best practices and agency protocols for effective service delivery.
- Coordinated patient scheduling and resource allocation to optimize service efficiency across teams.
- Conducted performance evaluations and provided constructive feedback to enhance team productivity.
- Developed training materials to improve staff onboarding processes and knowledge retention.
- Implemented process improvements that streamlined communication between caregivers and administrative staff.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor/ In Home Coordinator
Purpose Of Life Home Health Care Agency
01.2018 - 03.2020
- Supervised daily operations of home health care services, ensuring compliance with regulatory standards.
- Trained and mentored staff on best practices in patient care and safety protocols.
- Coordinated scheduling and assignment of caregivers to optimize service delivery.
- Implemented process improvements that enhanced the efficiency of patient intake procedures.
- Resolved conflicts and addressed concerns from clients and staff to maintain a positive work environment.
Clinical Medical Assistant Specialist
Purpose Of Life Home Health Care Agency
02.2017 - 2018
- Administered patient assessments, ensuring accurate documentation and compliance with healthcare regulations.
- Coordinated scheduling for patient visits, optimizing workflow and enhancing service delivery efficiency.
- Assisted in the development of individualized care plans, collaborating with multidisciplinary teams to address patient needs.
- Monitored vital signs and medical histories, providing timely updates to healthcare providers for informed decision-making.
- Provided high-quality wound care, facilitating faster healing times for patients.
Education
Associate of Science - Medical Assistant Specialist
Western School of Health & Business Careers
Pittsburgh, PA01-2007
GED -
Pittsburgh Job Corp
Pittsburgh, PA09-1999
Skills
- Staff discipline
- Processes and procedures
- Process monitoring and improvement
- Policy enforcement
- Quality control
- Documentation and reporting
- Effective communication
Certification
- [Area of certification] Training - CPR & First Aid, Phlebotomy,EKG,Blood Pressure, Medical Billing & Coding, Auto Clave,Data Entry, Charting
Timeline
Supervisor
Purpose Of Life Home Health Care Agency
07.2024 - Current
Supervisor/ In Home Coordinator
Purpose Of Life Home Health Care Agency
01.2018 - 03.2020
Clinical Medical Assistant Specialist
Purpose Of Life Home Health Care Agency
02.2017 - 2018
Associate of Science - Medical Assistant Specialist
Western School of Health & Business Careers
GED -
Pittsburgh Job Corp