Lynetha Davison
Carson,CA
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Partners In Diversity, Inc
12.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead Barista / Shift Lead
Hilltop Coffee + Kitchen
08.2018 - 12.2024
- Oversee beverage preparation to ensure quality and service excellence, fostering positive customer engagement in a dynamic environment
- Educate customers on menu offerings and coffee varietals, enhancing their overall experience with informative and personalized explanations
- Uphold high standards of customer service, promoting a hospitable and proficient café ambiance
Agent
Hilton Grand Vacations
08.2017 - 04.2018
- Fostered client loyalty and satisfaction by providing personalized service and maintaining strong relationships
- Processed package sales and met individual sales and marketing targets by verifying member eligibility
- Maintained Hilton's service standards through diligent inbound and outbound communication, supporting overall team success
Education
Certificate - Conference Management and Event Planning
The International School of Hospitality
Las Vegas, NV01.2019
Diploma -
Carson High School
Carson, California01.1998
Skills
- Google Docs
- Microsoft Word
- Microsoft Office
- Google Chrome
- MS Excel
- Active Listening
- Time Management
- Multitasking
- Effective Communication
- Notarial acts
Timeline
Customer Service Representative
Partners In Diversity, Inc
12.2024 - Current
Lead Barista / Shift Lead
Hilltop Coffee + Kitchen
08.2018 - 12.2024
Agent
Hilton Grand Vacations
08.2017 - 04.2018
Certificate - Conference Management and Event Planning
The International School of Hospitality
Diploma -
Carson High School
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